The influence of organizational culture on the use of information systems in public organizations

Abstract

Introduction: The biggest challenge for organizations today is how to organize information in such a way to support internal processes and facilitate decision making. However, despite the large number of automated systems that aims to better organize information, some managers still have difficulties to use the informational tools, especially the bureaucratic of the public character.
Objective: To analyze the interference of organizational culture for the best use of this information system in the municipal prefecture context.
Methodology: Case Study method and the data collection was performed based on questionnaires and interviews.
Results: The results demonstrate resistance by the employees in the use of automated informational tools and also other cultural factors that intervene on the exploitation of the information, these factors are: actual attachment to the physical document and to presence actions, high index of pending processes and absence of the use of system reports in management activities.
Conclusion: Although we have verified imputed attitudes of diffidence to the digital information, the majority of the participants of this research, believe that their information are safe in the system. This demonstrates incoherence with the actions, because if they really judged that the information was safe, forms of evidence materialized in paper would not be necessary. This incoherence confirms the cultural character of the attitude, once there is no greater consistency in the justifications presented.