Perspectives and challenges in people management in the hospital context

Perspectives and challenges in the hospital context

Abstract

The pandemic caused by the new coronavirus, initiated in 2019, provided greater visibility and recognition to health services, which began to work with an increased number of patients and, often, insufficient employees. The hospital is a complex entity aimed at the care of the greatest legal good, constitutionally protected, which is life. Many hospitals have suffered a strong impact from the staff reduction, either by medical leave, psychological instability, or, unfortunately, by loss of life. In this context, the relevance of people management is reflected upon, considering that human capital is the primary resource for the work in healthcare to be performed with maximum excellence. Therefore, collaborators' engagement with the mission of the service, working toward the provision of care, is essential. The mastery of people management facilitates the achievement of institutional and personal goals; well-assisted, valued, and satisfied professionals favor the balanced functioning of the service, leading to satisfactory quantitative and qualitative results.