Factors affecting knowledge dharing in virtual teams

Authors

DOI:

https://doi.org/10.5433/1981-8920.2025v30n3p541

Keywords:

Critical Sucess Factors, Factors influencing, Barries, Knowledge sharing, Virtual Teams

Abstract

Objective: To identify the factors that influence knowledge sharing in virtual teams, aiming to improve knowledge management in these teams.
Methodology: A Systematic Literature Review was conducted, with an exploratory search in the Web of Science, Scopus, and Google Scholar databases, in order to identify articles on the topic published in the last five years. Qualitative analysis was conducted using the content analysis technique, selecting 10 articles for a detailed examination.
Results: The main factors that influence knowledge sharing in virtual teams were identified and organized into five categories: individual, team, organizational, technological, and transnational.
Conclusions: Companies can improve knowledge management in virtual teams by adopting collaborative tools, promoting a culture of sharing, and investing in training. A comprehensive system is proposed to categorize the identified factors, providing a basis for more effective management strategies. It is emphasized that, since this is a Systematic Literature Review, it is not possible to evaluate the impact of these factors in different types of companies, suggesting the need for further research.

Downloads

Download data is not yet available.

Author Biographies

Ana Cristina Marques de Carvalho, Minas Gerais Foundation University of Education and Culture

PhD student in the Postgraduate Program in Information and Communication Technology and Knowledge Management (PPGTIGC) at the Fundação Mineira de Educação e Cultura (FUMEC), Belo Horizonte, Brasil. 

Armando Sérgio de Aguiar Filho , Minas Gerais Foundation University of Education and Culture

PhD in Information Science from the Postgraduate Program in Information Science of the Escola de Ciência ofUniversidade Federal de Minas Gerais (UFMG). Belo Horizonte, Brasil. 

Amanda Damasceno de Souza , Minas Gerais Foundation University of Education and Culture

PhD in Knowledge Management and Organization from the Postgraduate Program in Knowledge Management and Organization at the Universidade Federal de Minas Gerais (UFMG). Belo Horizonte, Brasil.

Jurema Suely de Araújo Nery Ribeiro , Minas Gerais Foundation University of Education and Culture

PhD in Information Systems and Knowledge Management from the Fundação Mineira de Educação e Cultura (FUMEC). Belo Horizonte, Brasil. 

Fabiana Paula Moreira do Carmo Furtado , Pontifical Catholic University of Minas Gerais

PhD student in Information and Communication Technology and Knowledge Management at the Fundação Mineira de Educação e Cultura (FUMEC). Belo Horizonte, Brasil. 

References

ADENFELT, M.; LAGERSTRÖM, K. Enabling knowledge creation and sharing in transnational projects. International journal of project management, [S.l.], v. 24, n. 3, p. 191-198, 2006.

AL KAABI, H. M. A.; SIDEK, S.; MOSALI, N. A. Factors Affecting Virtual Team Performance in UAE Organisations. International Journal of Sustainable Construction Engineering and Technology, [S.l.], v. 13, n. 2, p. 300-314, 2022a.

AL KAABI, H. M. A.; SIDEK, S.; MOSALI, N. A. Mediation model of factors affecting virtual team performance in UAE organisations. International Journal of Sustainable Construction Engineering and Technology, [S.l.], v. 13, n. 2, p. 268-284, 2022b.

ALSHARO, M.; GREGG, D.; RAMIREZ, R. Virtual team effectiveness: The role of knowledge sharing and trust. Information & Management, [S.l.], v. 54, n. 4, p. 479-490, 2017.

BALLE, A. R.; OLIVEIRA, M.; CURADO, C. M. M. Knowledge sharing and absorptive capacity: interdependency and complementarity. Journal of Knowledge Management, [S.l.], v. 24, n. 8, p. 1943-1964, 2020.

BARDIN, L. Análise de conteúdo. São Paulo: Edições 70, 2011.

CAGILTAY, K.; BICHELMEYER, B.; AKILLI, G. K. Working with multicultural virtual teams: critical factors for facilitation, satisfaction and success. Smart Learning Environments, [S.l.], v. 2, 2015.

CHEN, T; CHEN, Y. Advanced multi-phase trust evaluation model for collaboration between coworkers in dynamic virtual project teams. Expert Systems with Applications, [S.l.], v. 36, n. 8, p. 11172-11185, 2009.

CORMICAN, K.; MENG, C.; SAMPAIO, S.; WU, QIONG. Towards sustainable knowledge sharing practices: an analysis of organizational level enablers. Sustainability, [S.l.], v. 13, n. 23, 2021.

DAMIAN, I.P.M.; CABERO, M.M.M. Diretrizes estratégicas baseadas nos fatores Críticos de sucesso da gestão do conhecimento voltadas às características da memória organizacional. Informação & Sociedade, [S.l.], v. 30, n. 2, 2020.

DAVENPORT, T. H.; PRUSAK, L. Conhecimento Empresarial: como as organizações gerenciam o seu Capital Intelectual. Rio de Janeiro: Elsevier, 2003.

DAVIDAVICIENE, V.; AL MAJZOUB, K.; MEIDUTE-KAVALIAUSKIENE, I. Factors affecting decision-making processes in virtual teams in the UAE. Information, [S.l.], v. 11, n. 10, p. 490, 2020b.

DAVIDAVIČIENĖ, V; AL MAJZOUB, K.; MEIDUTE-KAVALIAUSKIENE, I. Factors affecting knowledge sharing in virtual teams. Sustainability, [S.l.], v. 12, n. 17, p. 6917, 2020a.

DRESCH, A.; LACERDA, D. P.; ANTUNES JÚNIOR, J. A. V. Design scienceresearch: método de pesquisa para avanço da ciência e tecnologia. Bookman Editora, 2015.

HAN, S. J.; BEYERLEIN, M. Framing the effects of multinational cultural diversity on virtual team processes. Small group research, [S.l.], v. 47, n. 4, p. 351-383, 2016.

HARJANTI, D. The effect of social capital and knowledge sharing on innovation capability. JurnalManajemen Dan Kewirahusahaan, [S.l.], v. 19, n. 2, p. 65-71, 2017.

HSU, C.; LIN, J. C. Acceptance of blog usage: The roles of technology acceptance, social influence and knowledge sharing motivation. Information & management, [S.l.], v. 45, n. 1, 2008.

IPE, M. Knowledge sharing organizations: a conceptual framework. Human Resource Development Review, [S.l.], v. 2, n. 4, dez., p. 337-359, 2003.

JARRELL, A.; NEUBERT, M.; HALKIAS, D. Knowledge sharing across time zones: Experiences of diverse virtual team managers. Available at SSRN 3704691, 2020. Master Thesis. Karlstad Business School, 2020.

KILLINGSWORTH, B.; XUE, Y.; LIU, Y. Factors influencing knowledge sharing among global virtual teams. Team Performance Management, [S.l.], v. 22, n. 5/6, p. 284-300, 2016.

KIRKMAN, B.L.; STOVERINK, A.C. Building resilient virtual teams. Organizational Dynamics, [S.l.], v. 50, n. 1, p. 100825, 2021.

LEUNG, K.; WANG, I. Social processes and team creativity in multicultural teams: A socio‐technical framework. Journal of Organizational Behavior, [S.l.], v. 36, n. 7, p. 1008-1025, 2015.

LIN, H.; HWANG, Y. The effects of personal information management capabilities and social-psychological factors on accounting professionals’ knowledge-sharing intentions: Pre and post COVID-19. International Journal of Accounting Information Systems, [S.l.], v. 42, p. 100522, 2021.

LING, T. N.; SAN, L. Y.; HOCK, N. T. Trust: facilitator of knowledge-sharing culture. Communications of the IBIMA, [S.l.], v. 7, n. 15, p. 137-142, 2009.

MCGOWAN, J.; SAMPSON, M.; SALZWEDEL, D. M.; COGO, E.; FOERSTER, V.; LEFEBVRE, C.PRESS peer review of electronic search strategies: 2015 guideline statement. Journal of clinical epidemiology, [S.l.], v. 75, p. 40-46, 2016.

MOGHAVVEMI, S.; SHARABATI, M.; PARAMANATHAN, T.; RAHIN, N. M. The impact of perceived enjoyment, perceived reciprocal benefits and knowledge power on students' knowledge sharing through Facebook. The International Journal of Management Education, [S.l.], v. 15, n. 1, p. 1-12, 2017.

MORRISON-SMITH, S.; RUIZ, J. Challenges and barriers in virtual teams: a literature review. SN Applied Sciences, [S.l.], v. 2, n. 6, p. 1-33, 2020.

NGUYEN, T. Four-dimensional model: a literature review in online organisational knowledge sharing. VINE Journal of Information and Knowledge Management Systems, [S.l.], v. 51, n. 1, p. 109-138, 2021.

ODE, E.; AYAVOO, R. The mediating role of knowledge application in the relationship between knowledge management practices and firm innovation. Journal of Innovation & Knowledge, [S.l.], v. 5, n. 3, p. 210-218, 2020.

PANTELI, N.; SOCKALINGAM, S. Trust and conflict within virtual inter-organizational alliances: a framework for facilitating knowledge sharing. Decision support systems, [S.l.], v. 39, n. 4, 2005.

PINJANI, P.; PALVIA, P. Trust and knowledge sharing in diverse global virtual teams. Information & management, [S.l.], v. 50, n. 4, p. 144-153, 2013.

QURESHI, S.; LIU, M.; VOGEL, D. The effects of electronic collaboration in distributed project management. Group decision and negotiation, [S.l.], v. 15, p. 55-75, 2006.

ROSEN, B. FURST, S.; BLACKBURN, R. Overcoming barriers to knowledge sharing in virtual teams. Organizational dynamics, [S.l.], v. 36, n. 3, p. 259-273, 2007.

SAEED, K.; JANJUA, U. I.; ALHARTHI, S. Z.; MADNI, T. M.; AKHUNZADA, A. An Empirical Study to Investigate the Impact of Factors Influencing Knowledge Sharing in Virtual Teams. IEEE Access, [S.l.], v. 11, 2023.

SEETHARAMAN, A.; SARAVANAN, A. S.; PATWA, N.; NIRANJAN, I. Impact of knowledge sharing on virtual team projects. International Journal of Knowledge Management Studies, [S.l.], v. 10, n. 4, p. 337-364, 2019.

SHIRISH, A.; SRIVASTAVA, S. C.; BOUGHZALA, I. Contextualizing Team Adaptation for Fostering Creative Outcomes in Multicultural Virtual Teams: A Mixed Methods Approach. Journal of the Association for Information Systems, v. 24, n. 3, p. 700-744, 2023.

SHOELH, F.; GOLABCHI, M.; HAJI YAKHCHALI, S. A conceptual framework of contextual factors affecting knowledge transfer using meta-synthesis method. Journal of Industrial and Systems Engineering, [S.l.], v. 12, n. 2, p. 9-30, 2019.

SIEBDRAT, F.; HOEGL, M.; ERNST, H. How to manage virtual teams. MIT Sloan Management Review, 2009.

SILVA, F.P.; MOSQUERA, P.; SOARES, M.E. Factors influencing knowledge sharing among IT geographically dispersed teams. Technological Forecasting and Social Change, [S.l.], v. 174, 2022.

SILVA, R. S. V.; RODRIGUES, C. D.; CORREA, M. S.; NORONHA, M. E. S.; AMATUCCI, M.Capacidades Digitais Aplicáveis ao Setor Educacional. [S.l.], 23, n. 1, p. 99-128, 2022.

SORDI, V. F.; NAKAYAMA, M. K.; CUNHA, C. J. C. A.; BINOTTO, E.Fatores determinantes ao compartilhamento de conhecimento nas organizacoes: a perspectiva bidirecional. Revista Eletronica de Estrategia e Negocios, [S.l.], v. 10, n. 2, p. 225-247, 2017.

SOUZA, A. D.; RIBEIRO, J. S. A. N.; SILVA, E. B. F.; AGUIAR FILHO, A. S.; SOARES, A. N.Ferramentas para gestão da informação em revisões de literatura. PerspectivasemGestão&Conhecimento,[S.l.], v. 12, n. 3, p. 299–313, 2022.

SWART, K.; BOND-BARNARD, T.; CHUGH, R. Challenges and critical success factors of digital communication, collaboration and knowledge sharing in project management virtual teams: a review. International Journal of Information Systems and Project Management, [S.l.], v. 10, n. 4, p. 84-103, 2022.

TIETZ, S.; KNEISEL, E. ; WERNER, K. Erfolgreicher Wissensaustausch in virtuellen Teams–Wie wichtig ist soziale Präsenz? Zeitschrift Fur Arbeitswissenschaft, [S.l.], v. 75, n. 4, p. 424, 2021.

WANG, S.; NOÉ, R. A. Knowledge sharing: A review and directions for future research. Human resource management review, [S.l.], v. 20, n. 2, p. 115-131, 2010.

WIDJAJA, A. E.; CHEN, J. V.; HA, Q. A.; LIN, B. Knowledge sharing in open source mobile applications project. International Journal of Mobile Communications, [S.l.], v. 15, n. 3, 2017.

WONG, K. Y. Critical success factors for implementing knowledge management in small and medium enterprises. Industrial management & Data systems, [S.l.], v. 105, n. 3, p. 261-279, 2005.

ZAKARIA, N.; ABRAHMAN MUTON, N. Cultural code-switching in high context global virtual team members: a qualitative study.International Journal of Cross Cultural Management, [S.l.], v. 22, n. 3, p. 487-515, 2022.

ZANCHETA, F. H.B; DAMIAN, I.P Martins. Fatores críticos de sucesso na gestão do conhecimento: uma revisão bibliográfica. Biblos, [S.l.], v. 33, n. 1, p. 23-45, 2019.

ZHANG, X.; PABLOS, P. O.; XU, Q. Culture effects on the knowledge sharing in multi-national virtual classes: A mixed method. Computers in Human Behavior, [S.l.], v. 31, p. 491-498, 2014.

ZHENG, T. A literature review on knowledge sharing. Open Journal of Social Sciences, [S.l.], v. 5, n. 3, p. 51-58, 2017.

Published

2025-10-23

How to Cite

Carvalho, A. C. M. de, Aguiar Filho , A. S. de, Souza , A. D. de, Ribeiro , J. S. de A. N., & Furtado , F. P. M. do C. (2025). Factors affecting knowledge dharing in virtual teams. Informação & Informação, 30(3), 541–562. https://doi.org/10.5433/1981-8920.2025v30n3p541