Knowledge management

planning a path

Abstract

Objective: To describe and analyze the development process of a Knowledge Management Framework (KMF) adapted to the reality of a Brazilian network of Innovation Institutes. For this purpose, consolidated international standards were used as references, particularly ISO 30401 and the guidelines of the European Committee for Standardization (CEN).
Methodology: The study adopted a participatory and multi-phase approach, comprising the analysis of international KM standards, workshops with specialists, and an on-line survey. This allowed the identification of challenges, needs, and existing practices. The methodological triangulation enabled the integration of normative frameworks, professional perceptions, and organizational requirements.
Results: The findings revealed significant weaknesses in the analyzed network, particularly related to knowledge reuse, onboarding of new employees, and the lack of standardized processes. These results informed the development of a KMF model composed of five phases: Initiation, Analysis, Development, Implementation, and Evaluation, designed to guide the institutionalization of KM within the institutes.
Conclusions: The study demonstrates that adopting a sociotechnical approach, supported by the integration of human, organizational, and technological dimensions, facilitates the institutionalization of KM and helps reduce losses of critical competencies. It concludes that the structured implementation of the KMF strengthens sustainability, organizational maturity, and the strategic relevance of the Innovation Institutes within the Brazilian technological ecosystem.