Protocol management: a theoretical proposal of new organizational models for public administration

Abstract

Introduction: In the context of Document Management it is necessary to understand the relevance of the Protocol service and the possibilities to optimize its processes with the adaptation and implementation of organizational models in these services.
Objective: Demonstrate new organizational models for carrying out Protocol activities. Using the theoretical debates under the Protocol, centralization, decentralization and deconcentration from the perspective of the Archivology, in order to list the elements that support the importance of the use of the organizational models in the Protocol and to understand how the choice of a model will affect the management program of documents of an organization and list possible obstacles that may occur with the implementation of each model.
Methodology: Bibliographic research in printed and electronic documents, with authors of the Archivology and Administration on the subjects Document Management, Protocol and Organizational Models.
Results: The research presents advantages and disadvantages of organizational models in a possible application in a Protocol service.
Conclusions: Based on the discussions, it was possible to observe the intrinsic relationship of codependency between Document Management and the Protocol service, emphasizing the need for a singular attention to the application of an organizational model that allows to maximize functionality and efficiency in the provision of services.