Knowledge sharing and innovation in relationships interorganizational type of information technology outsourcing
DOI:
https://doi.org/10.5433/1981-8920.2017v22n1p263Keywords:
Interorganizational Knowledge Sharing, Innovation, Information TechnologyAbstract
Introduction: this paper presents an analysis of the sharing of knowledge and innovation in the inter-relationships of the type outsourcing of Information Technology.
Objective: analyze the existence of relationship between knowledge sharing and innovation in the inter-relationships of the type of outsourcing information technology (IT). Methodology: research is exploratory, qualitative and using as a strategy the multiple case study, which analyzed 12 companies in IT outsourcing environments, 4 suppliers of IT and IT 8 client companies. Data were collected through semi structured interviews, documentary and direct observation. Results: it can be noted that the sharing of knowledge showed contribute to the existence of innovation in IT outsourcing environment. The suppliers prioritize the codification of shared knowledge, while customers prefer the sharing of knowledge through informal conversations. It was identified that the motives for outsourcing IT may be related to the sharing of knowledge and innovation. Conclusions: this research contributes to the advancement of knowledge about the knowledge and innovation sharing phenomena in outsourcing of IT environments.References
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ARGOTE, L. Organizational learning: creating, retaining, and transferring knowledge. Norwell, Massachusetts: Kluwer Academics, 1999.
A.T. KEARNEY. Global Services Location Index. A Wealth of Choices: From Anywhere on Earth to No Location at All, 2014. Disponível em: https://www.atkearney.com/documents/10192/5082922/A+Wealth+of+Choices .pdf/61c80111-41b2-4411-ad1e-db4a3d6d5f0d>. Acesso em: 15 dez. 2015.
BANDYOPADHYAY, S.; PATHAK. P. Knowledge sharing and cooperation in outsourcing projects — A game theoretic analysis. Decision Support Systems, v. 43, p. 349-358, 2007.
BARDIN, L. Análise de Conteúdo. Lisboa: Edições 70, 2006.
BAREGHEH, A.; ROWLEY, J.; SAMBROOK, S. Towards a multidisciplinar definition of innovation. Management Decision, v. 47, n. 8, p. 1323-1339, 2009.
BOCK, G.-W.; LEE, J.-N.; ZMUD, R. W. Behavioral intention formation in knowledge sharing. MIS Quarterly, v. 29, n. 1, p. 87-111, 2005.
BROZEN, Y. Invention, Innovation and Imitation. Anterican Economic Review, v. 41, p. 239-57, 1951.
CRESWELL, J.W. Projeto de pesquisa: métodos qualitativo, quantitativo e misto. 2. ed. Porto Alegre: Artmed, 2007.
DAMANPOUR, F.; GOPALAKRISHNAN, S. Theories of organizational structure and innovation adoption: the role of environmental change. Journal of Engineering and Technology Management, v. 5, n. 1, p. 1-24, 1998.
DAVENPORT, T. H. Information Ecology. New York: Oxford University Press, 1997.
DAVIS, B.; RIGGS, B. Knowledge Management: Get Smart. Information Week, april, p. 40 -46, 1999
DRUCKER, P. The Age of Discontinuity. Nova Iorque: Harper and Row, 1969. 393 páginas.
DUBÉ, L.; PARÉ, G. Rigor in information systems positivist case research: current practices, trends, and recommendations, MIS Quarterly, v.27, n.4, p.597-635, 2003.
DUTTA, D. K. Inter-Organizational Relationships and Firm Performance: Impact of Complementary Knowledge and Relative Absorptive Capacity. Journal of Management Policy and Practice, v. 13, n. 2, p. 46-55, 2012.
DYER, J.H.; NOBEOKA, K. Creating and managing a high performance Knowledge-sharing network: the Toyota case. Strategic Management Journal, v. 21, n.3, p. 345-367, 2000.
GARCIA, R.; CALANTONE, R. A critical look at technological innovation typology and innovativeness terminology: A literature review. The Journal of Product Innovation Management, v. 19, n. 2, p. 110-132, 2002.
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GOTTSCHALK, P. Research Propositions for Knowledge Management Systems Supporting It Outsourcing Relationships. The Journal of Computer Information Systems. v. 46, n. 3, p. 110-116, 2006.
GRANT, R.M. Toward a knowledge-based theory of the firm. Strategic Management Journal, v. 17, p. 109-122, 1996.
HAN, K.; MITHAS, S. The Real Savings From IT Outsourcing. MIT Sloan Management Review, Winter, v. 55, n. 2, p. 16, 2014.
HARDY, C.; PHILLIPS, N.; LAWRENCE, T. B. Resources, knowledge and influence: The organizational effects of interorganizational collaboration. Journal of Management Studies, v. 40, n. 2, p. 321, 2003.
HSU, I.-C. Enhancing employee tendencies to share knowledge-case studies of nine companies in Taiwan. International Journal of Information Management, v. 26, n. 4, p. 326-338, 2006.
HWANG, Y.; KIM, D. J. Understanding affective commitment, collectivist culture, and social influence in relation to knowledge sharing in technology mediated learning. IEEE Transactions on Professional Communication, v. 50, n. 3, p. 232-248, 2007.
JANOWICZ-PANJAITAN, M.; NOORDERHAVEN, N. G. Formal and informal interorganizational learning within strategic alliances. Research policy, v. 37. n. 8, p. 1337-1355, 2008.
KING, W. R. Integrating Knowledge Management into IS Strategy. Information Systems Management, v. 16, n. 4, p. 70-72, 1999.
LACITY, M. C. et al. A review of the IT outsourcing empirical literature and future research directions. Journal of Information Technology, v. 25, n.4, p. 395-433, 2010.
LAWSON et al. Knowledge Sharing in Interorganizational Product Development Teams: The Effect of Formal and Informal Socialization Mechanisms. Product Development & Management Association, v. 26, n. 2, p. 156-172, 2009.
LEE, J.-N. The impact of knowledge sharing, organizational capability and partnership quality on IS outsourcing success. Information & Management, v. 38, n. 5, p. 323-335, 2001.
LEE, J.-N.; MIRANDA, S. M.; KIM, Y.-M. IT Outsourcing Strategies: Universalistic, Contingency, and Configurational Explanations of Success. Information Systems Research, v. 15, n. 2, p. 110-131, 2004.
LEE, K. C.; LEE, S.; KANG, I.W. KMPI: measuring knowledge management performance. Information and Management, v. 42, n. 3, p. 469-482, 2005.
LYNSKEY, M.J. The transfer of resources and competencies for developing technological capabilities-the case of Fujitsu-ICL. Technology Analysis & Strategic Management, v. 11, n.3, p. 317-336, 1999.
MANI, D.; BARUA, A.; WHINSTON, A. An empirical analysis of the impact of information capabilities design on business process outsourcing performance. MIS Quarterly, v. 34, n. 1, p. 39-62, 2010.
MCDONOUGH, E.F.; KAHN, K.B.; BARCZAK, G. An Investigation of the Use of Global, Virtual, and Colocated New Product Development Teams. Journal of Product Innovation Management, v. 18, n. 2, p. 110-120, 2001.
MERRIAM, S. B. Qualitative Research and Case Study Applications in Education: Revised and Expanded from Case Study Research in Education. São Francisco: Jossey-Bass, 1998.
MONCZKA, R.M.; TRENT, R.J.; HANDFIELD, R. B. Purchasing and Supply Chain Management. Cincinnati: South-Western, 2000.
NELSON, R.; WINTER, S. An Evolutionary Theory of Economic Change. Cambridge, MA: Belknap, 1982.
NONAKA, I. A dynamic theory of organizational knowledge creation. Organization Science, v. 5, n. 1, p. 14-37, 1994.
NONAKA, I.; TAKEUCHI, H. The Knowledge-Creating Company: how Japanese Companies Create the Dynamics of Inovation. Nova York: Oxford University Press, 1995.
NONAKA, I.; VON KROGH, G.; VOELPEL. S. Organizational Knowledge Creation Theory: Evolutionary Paths and Future Advances. Organization Studies, v. 27, n. 8, pp. 1179-1208, 2006.
NORD, W.; TUCKER, S. Implementing Routine and Radical Innovations. Lexington, MA: Lexington Books, 1987.
OECD. Manual de Oslo: diretrizes para coleta e interpretação de dados sobre inovação. 3. ed. Tradução de Finep. Rio de Janeiro: OCDE; Eurostat; Finep, 2005.
ORANGE, G. et al. Local government and social or innovation value. Transforming Government: People, Process & Policy, v. 1, n. 3, p. 242-254, 2007.
OWEN-SMITH, J.; POWELL, W. Knowledge networks as channels and conduits: The effects of spillovers in the Boston biotechnology community. Organization Science, v. 15, n. 1, p. 5-21, 2004.
PARDO et al. Knowledge sharing in cross-boundary information system development in the public sector. Inf Technol Manage, v. 7, s/n, p. 293-313, 2006.
PLESSIS, M. D. The role of knowledge management in innovation. Journal of Knowledge Management, v. 11 n. 4, p. 20-29, 2007.
POLANYI, M. Tacit Dimension. Chicago, IL: University of Chicago Press, 1983.
POPADIUK, S.; CHOO, C. W. Innovation and knowledge creation: How are these concepts related? International Journal of Information Management, v. 26, p. 302-312, 2006.
POPPO L.; ZHOU K.Z.; ZENGER, T. Examining the conditional limis of relational governance: Specialized assets, performance ambiguity, and longstanding ties. Journal of Management Studies, v. 45, n. 7, p. 1195-1216, 2008.
POWELL, W. W.; BRANTLEY, P. Competitive cooperation in biotechnology: learning through networks? In: NOHRIA, N.; ECLLES, R. G. Network and organizations. Harvard: Harvard Business School Press, p. 366-394, 1992.
QI, C.; CHAU, P. Y. K. Relationship, contract and IT outsourcing success: Evidence from two descriptive case studies. Decision Support Systems, v. 53, s/n, p. 859-869, 2012.
SATO, Karoline Aparecida Scroch; SILVA, Helena de Fátima Nunes; DRAGO, Isabela; BREDA, Sônia Maria. Criação e compartilhamento de conhecimento: perfis profissionais para o futuro da indústria paranaense. Informação & Informação, Londrina, v. 20, n. 3, p. 297-326, set./dez. 2015.
SCHUMPETER, J.A. The Theory of Economic Development. Cambridge,
MA: Harvard University Press , 1934.
______. Capitalism, Socialism and Democracy. New York, NY: Harper & Row, 1950.
______. Teoria do desenvolvimento econômico: uma investigação sobre lucros, capital, crédito, juro e o ciclo econômico. São Paulo: Nova Cultural, 1982.
SCOTT, J. E.; KAINDL, L. Enhancing functionality in an enterprise software package. Information and Management, v. 37, s/n., p. 111-122, 2000.
SENGUPTA, K.; ZVIRAN, M. Measuring user satisfaction an outsourcing environment. IEEE transactions on Engineering Management, v. 44, n. 4, p. 414-421, 1997.
SHER, P.; LEE, V. Information technology as a facilitator for enhancing dynamic capabilities through knowledge management. Information Management, v. 41, n.8, p. 933-945, 2004.
SOPER, D. S.; DEMIRKAN, H.; GOUL, M. An interorganizational knowledgesharing security model with breach propagation detection. Information Systems Frontiers, v. 9, n. 5. p. 469-479, 2007.
TEECE, D.J. Strategies for managing knowledge assets: the role of firm structure and industrial context. In: Nonaka, I., Teece, D. (Eds.), Managing Industrial Knowledge: Creation, Transfer and Utilization. London, UK: Sage Publications, p. 125–144, 2001.
THOMPSON’S, V.A. Bureaucracy and innovation. Administrative Science Quarterly, v. 10, p. 1-20, 1965.
TRIVINÕS, A.N.S. Introdução à pesquisa em Ciências Sociais: a pesquisa qualitativa em educação. São Paulo: Atlas, 1987.
VAN MAANEN, J. Reclaiming qualitative methods for organizational research: A preface. Administrative Science Quarterly, v. 24, n.4, p. 520-526, 1979.
VARIS, M.; LITTUNEN, H. Types of innovation, sources of information and performance in entrepreneurial SMEs. European Journal of Innovation Management, v. 13, n. 2, p. 128-154, 2010.
VERGARA, S. C. Métodos de pesquisa em administração. São Paulo: Atlas, 2005.
VIVEK, G.; SUSHIL. IS Outsourcing Relationship: A Review of Literature. Advances In Management, v. 7, n. 9, p. 33-43, 2014.
WANG, C.; HAN, Y. Linking properties of knowledge with innovation performance: the moderate role of absorptive capacity. Journal of Knowledge Management, v. 15, n. 5, p. 802-819, 2011.
WILLEM, A.; BUELENS, M. Knowledge sharing in inter-unit cooperative episodes: The impact of organizational structure dimensions. International Journal of Information Management, v. 29, n. 2, p. 151-160, 2009.
WILLIAMS, R.T. Narratives of knowledge and intelligence: beyond the tacit and explicit. Journal of Knowledge Management, v. 10, n. 4, p. 80-99, 2006.
YIN, R. K. Estudo de caso: planejamento e métodos. 2. ed. Porto Alegre: Bookman, 2001.
YOON, Y.; IM, K.S. An Evaluation System for IT Outsourcing Customer Satisfaction Using the Analytic Hierarchy Process. Journal of Global Information Management, v. 13, n. 4, p. 55-78, 2005.
ZANINELLI, T. Gestão da inovação: considerações em torno do processo de desenvolvimento de serviços. Informação & Informação, Londrina, v. 17, n.2, p. 133-155, maio/ago. 2012.
ZIVIANI, F.; FERREIRA, M. A. T.; NEVES, J. T. R. Fontes de informação para inovação no setor elétrico brasileiro. Informação & Informação, Londrina, v. 20, n. 1, p. 162-182, jan./abr. 2015.
ARGOTE, L. Organizational learning: creating, retaining, and transferring knowledge. Norwell, Massachusetts: Kluwer Academics, 1999.
A.T. KEARNEY. Global Services Location Index. A Wealth of Choices: From Anywhere on Earth to No Location at All, 2014. Disponível em: https://www.atkearney.com/documents/10192/5082922/A+Wealth+of+Choices .pdf/61c80111-41b2-4411-ad1e-db4a3d6d5f0d>. Acesso em: 15 dez. 2015.
BANDYOPADHYAY, S.; PATHAK. P. Knowledge sharing and cooperation in outsourcing projects — A game theoretic analysis. Decision Support Systems, v. 43, p. 349-358, 2007.
BARDIN, L. Análise de Conteúdo. Lisboa: Edições 70, 2006.
BAREGHEH, A.; ROWLEY, J.; SAMBROOK, S. Towards a multidisciplinar definition of innovation. Management Decision, v. 47, n. 8, p. 1323-1339, 2009.
BOCK, G.-W.; LEE, J.-N.; ZMUD, R. W. Behavioral intention formation in knowledge sharing. MIS Quarterly, v. 29, n. 1, p. 87-111, 2005.
BROZEN, Y. Invention, Innovation and Imitation. Anterican Economic Review, v. 41, p. 239-57, 1951.
CRESWELL, J.W. Projeto de pesquisa: métodos qualitativo, quantitativo e misto. 2. ed. Porto Alegre: Artmed, 2007.
DAMANPOUR, F.; GOPALAKRISHNAN, S. Theories of organizational structure and innovation adoption: the role of environmental change. Journal of Engineering and Technology Management, v. 5, n. 1, p. 1-24, 1998.
DAVENPORT, T. H. Information Ecology. New York: Oxford University Press, 1997.
DAVIS, B.; RIGGS, B. Knowledge Management: Get Smart. Information Week, april, p. 40 -46, 1999
DRUCKER, P. The Age of Discontinuity. Nova Iorque: Harper and Row, 1969. 393 páginas.
DUBÉ, L.; PARÉ, G. Rigor in information systems positivist case research: current practices, trends, and recommendations, MIS Quarterly, v.27, n.4, p.597-635, 2003.
DUTTA, D. K. Inter-Organizational Relationships and Firm Performance: Impact of Complementary Knowledge and Relative Absorptive Capacity. Journal of Management Policy and Practice, v. 13, n. 2, p. 46-55, 2012.
DYER, J.H.; NOBEOKA, K. Creating and managing a high performance Knowledge-sharing network: the Toyota case. Strategic Management Journal, v. 21, n.3, p. 345-367, 2000.
GARCIA, R.; CALANTONE, R. A critical look at technological innovation typology and innovativeness terminology: A literature review. The Journal of Product Innovation Management, v. 19, n. 2, p. 110-132, 2002.
GARTNER. Gartner Says Worldwide IT Outsourcing Market to Reach $288 Billion in 2013. Press Release. STAMFORD, Conn., July 17, 2013. Disponível em: http://www.gartner.com/newsroom/id/2550615>. Acessado em 24 de maio de 2017.
GOTTSCHALK, P. Research Propositions for Knowledge Management Systems Supporting It Outsourcing Relationships. The Journal of Computer Information Systems. v. 46, n. 3, p. 110-116, 2006.
GRANT, R.M. Toward a knowledge-based theory of the firm. Strategic Management Journal, v. 17, p. 109-122, 1996.
HAN, K.; MITHAS, S. The Real Savings From IT Outsourcing. MIT Sloan Management Review, Winter, v. 55, n. 2, p. 16, 2014.
HARDY, C.; PHILLIPS, N.; LAWRENCE, T. B. Resources, knowledge and influence: The organizational effects of interorganizational collaboration. Journal of Management Studies, v. 40, n. 2, p. 321, 2003.
HSU, I.-C. Enhancing employee tendencies to share knowledge-case studies of nine companies in Taiwan. International Journal of Information Management, v. 26, n. 4, p. 326-338, 2006.
HWANG, Y.; KIM, D. J. Understanding affective commitment, collectivist culture, and social influence in relation to knowledge sharing in technology mediated learning. IEEE Transactions on Professional Communication, v. 50, n. 3, p. 232-248, 2007.
JANOWICZ-PANJAITAN, M.; NOORDERHAVEN, N. G. Formal and informal interorganizational learning within strategic alliances. Research policy, v. 37. n. 8, p. 1337-1355, 2008.
KING, W. R. Integrating Knowledge Management into IS Strategy. Information Systems Management, v. 16, n. 4, p. 70-72, 1999.
LACITY, M. C. et al. A review of the IT outsourcing empirical literature and future research directions. Journal of Information Technology, v. 25, n.4, p. 395-433, 2010.
LAWSON et al. Knowledge Sharing in Interorganizational Product Development Teams: The Effect of Formal and Informal Socialization Mechanisms. Product Development & Management Association, v. 26, n. 2, p. 156-172, 2009.
LEE, J.-N. The impact of knowledge sharing, organizational capability and partnership quality on IS outsourcing success. Information & Management, v. 38, n. 5, p. 323-335, 2001.
LEE, J.-N.; MIRANDA, S. M.; KIM, Y.-M. IT Outsourcing Strategies: Universalistic, Contingency, and Configurational Explanations of Success. Information Systems Research, v. 15, n. 2, p. 110-131, 2004.
LEE, K. C.; LEE, S.; KANG, I.W. KMPI: measuring knowledge management performance. Information and Management, v. 42, n. 3, p. 469-482, 2005.
LYNSKEY, M.J. The transfer of resources and competencies for developing technological capabilities-the case of Fujitsu-ICL. Technology Analysis & Strategic Management, v. 11, n.3, p. 317-336, 1999.
MANI, D.; BARUA, A.; WHINSTON, A. An empirical analysis of the impact of information capabilities design on business process outsourcing performance. MIS Quarterly, v. 34, n. 1, p. 39-62, 2010.
MCDONOUGH, E.F.; KAHN, K.B.; BARCZAK, G. An Investigation of the Use of Global, Virtual, and Colocated New Product Development Teams. Journal of Product Innovation Management, v. 18, n. 2, p. 110-120, 2001.
MERRIAM, S. B. Qualitative Research and Case Study Applications in Education: Revised and Expanded from Case Study Research in Education. São Francisco: Jossey-Bass, 1998.
MONCZKA, R.M.; TRENT, R.J.; HANDFIELD, R. B. Purchasing and Supply Chain Management. Cincinnati: South-Western, 2000.
NELSON, R.; WINTER, S. An Evolutionary Theory of Economic Change. Cambridge, MA: Belknap, 1982.
NONAKA, I. A dynamic theory of organizational knowledge creation. Organization Science, v. 5, n. 1, p. 14-37, 1994.
NONAKA, I.; TAKEUCHI, H. The Knowledge-Creating Company: how Japanese Companies Create the Dynamics of Inovation. Nova York: Oxford University Press, 1995.
NONAKA, I.; VON KROGH, G.; VOELPEL. S. Organizational Knowledge Creation Theory: Evolutionary Paths and Future Advances. Organization Studies, v. 27, n. 8, pp. 1179-1208, 2006.
NORD, W.; TUCKER, S. Implementing Routine and Radical Innovations. Lexington, MA: Lexington Books, 1987.
OECD. Manual de Oslo: diretrizes para coleta e interpretação de dados sobre inovação. 3. ed. Tradução de Finep. Rio de Janeiro: OCDE; Eurostat; Finep, 2005.
ORANGE, G. et al. Local government and social or innovation value. Transforming Government: People, Process & Policy, v. 1, n. 3, p. 242-254, 2007.
OWEN-SMITH, J.; POWELL, W. Knowledge networks as channels and conduits: The effects of spillovers in the Boston biotechnology community. Organization Science, v. 15, n. 1, p. 5-21, 2004.
PARDO et al. Knowledge sharing in cross-boundary information system development in the public sector. Inf Technol Manage, v. 7, s/n, p. 293-313, 2006.
PLESSIS, M. D. The role of knowledge management in innovation. Journal of Knowledge Management, v. 11 n. 4, p. 20-29, 2007.
POLANYI, M. Tacit Dimension. Chicago, IL: University of Chicago Press, 1983.
POPADIUK, S.; CHOO, C. W. Innovation and knowledge creation: How are these concepts related? International Journal of Information Management, v. 26, p. 302-312, 2006.
POPPO L.; ZHOU K.Z.; ZENGER, T. Examining the conditional limis of relational governance: Specialized assets, performance ambiguity, and longstanding ties. Journal of Management Studies, v. 45, n. 7, p. 1195-1216, 2008.
POWELL, W. W.; BRANTLEY, P. Competitive cooperation in biotechnology: learning through networks? In: NOHRIA, N.; ECLLES, R. G. Network and organizations. Harvard: Harvard Business School Press, p. 366-394, 1992.
QI, C.; CHAU, P. Y. K. Relationship, contract and IT outsourcing success: Evidence from two descriptive case studies. Decision Support Systems, v. 53, s/n, p. 859-869, 2012.
SATO, Karoline Aparecida Scroch; SILVA, Helena de Fátima Nunes; DRAGO, Isabela; BREDA, Sônia Maria. Criação e compartilhamento de conhecimento: perfis profissionais para o futuro da indústria paranaense. Informação & Informação, Londrina, v. 20, n. 3, p. 297-326, set./dez. 2015.
SCHUMPETER, J.A. The Theory of Economic Development. Cambridge,
MA: Harvard University Press , 1934.
______. Capitalism, Socialism and Democracy. New York, NY: Harper & Row, 1950.
______. Teoria do desenvolvimento econômico: uma investigação sobre lucros, capital, crédito, juro e o ciclo econômico. São Paulo: Nova Cultural, 1982.
SCOTT, J. E.; KAINDL, L. Enhancing functionality in an enterprise software package. Information and Management, v. 37, s/n., p. 111-122, 2000.
SENGUPTA, K.; ZVIRAN, M. Measuring user satisfaction an outsourcing environment. IEEE transactions on Engineering Management, v. 44, n. 4, p. 414-421, 1997.
SHER, P.; LEE, V. Information technology as a facilitator for enhancing dynamic capabilities through knowledge management. Information Management, v. 41, n.8, p. 933-945, 2004.
SOPER, D. S.; DEMIRKAN, H.; GOUL, M. An interorganizational knowledgesharing security model with breach propagation detection. Information Systems Frontiers, v. 9, n. 5. p. 469-479, 2007.
TEECE, D.J. Strategies for managing knowledge assets: the role of firm structure and industrial context. In: Nonaka, I., Teece, D. (Eds.), Managing Industrial Knowledge: Creation, Transfer and Utilization. London, UK: Sage Publications, p. 125–144, 2001.
THOMPSON’S, V.A. Bureaucracy and innovation. Administrative Science Quarterly, v. 10, p. 1-20, 1965.
TRIVINÕS, A.N.S. Introdução à pesquisa em Ciências Sociais: a pesquisa qualitativa em educação. São Paulo: Atlas, 1987.
VAN MAANEN, J. Reclaiming qualitative methods for organizational research: A preface. Administrative Science Quarterly, v. 24, n.4, p. 520-526, 1979.
VARIS, M.; LITTUNEN, H. Types of innovation, sources of information and performance in entrepreneurial SMEs. European Journal of Innovation Management, v. 13, n. 2, p. 128-154, 2010.
VERGARA, S. C. Métodos de pesquisa em administração. São Paulo: Atlas, 2005.
VIVEK, G.; SUSHIL. IS Outsourcing Relationship: A Review of Literature. Advances In Management, v. 7, n. 9, p. 33-43, 2014.
WANG, C.; HAN, Y. Linking properties of knowledge with innovation performance: the moderate role of absorptive capacity. Journal of Knowledge Management, v. 15, n. 5, p. 802-819, 2011.
WILLEM, A.; BUELENS, M. Knowledge sharing in inter-unit cooperative episodes: The impact of organizational structure dimensions. International Journal of Information Management, v. 29, n. 2, p. 151-160, 2009.
WILLIAMS, R.T. Narratives of knowledge and intelligence: beyond the tacit and explicit. Journal of Knowledge Management, v. 10, n. 4, p. 80-99, 2006.
YIN, R. K. Estudo de caso: planejamento e métodos. 2. ed. Porto Alegre: Bookman, 2001.
YOON, Y.; IM, K.S. An Evaluation System for IT Outsourcing Customer Satisfaction Using the Analytic Hierarchy Process. Journal of Global Information Management, v. 13, n. 4, p. 55-78, 2005.
ZANINELLI, T. Gestão da inovação: considerações em torno do processo de desenvolvimento de serviços. Informação & Informação, Londrina, v. 17, n.2, p. 133-155, maio/ago. 2012.
ZIVIANI, F.; FERREIRA, M. A. T.; NEVES, J. T. R. Fontes de informação para inovação no setor elétrico brasileiro. Informação & Informação, Londrina, v. 20, n. 1, p. 162-182, jan./abr. 2015.
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2017-06-19
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Faoro, R. R., Oliveira, M., & Abreu, M. F. de. (2017). Knowledge sharing and innovation in relationships interorganizational type of information technology outsourcing. Informação & Informação, 22(1), 263–292. https://doi.org/10.5433/1981-8920.2017v22n1p263
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