Knowledge sharing in crisis situations: a systematic literature review
DOI:
https://doi.org/10.5433/1981-8920.2021v26n4p595Keywords:
Knowledge management, Knowledge sharing, Literature review, Organizational knowledgeAbstract
Objective: To present a systematic literature review to discover how to apply knowledge sharing in crisis situations in the last four years.
Methodology: Systematic Literature Review conducted by the PRISMA method, with selection of 24 scientific articles, in the period from January 2017 to May 2021.The articles were divided into eight categories: i) trust; ii) institutional memory; iii) diversity in organizations; iv) effects of the crisis on knowledge sharing; v) knowledge sharing tools; vi) techniques and strategies for knowledge sharing; and vii) barriers to knowledge sharing.
Results: The results found a heterogeneity of studies as to their characteristics, but verified a predominance in the articles of knowledge sharing in times of crisis referring to techniques and strategies (45% of the total) and in tools for knowledge sharing (25% of the total). In addition, the studies highlighted the importance of using the best tools, practices and strategies for knowledge sharing in crisis situations.
Conclusions: The growing importance of this topic in recent years was highlighted due to the COVID-19 pandemic, as well as the need for future studies that can identify the main knowledge sharing strategies to face crisis.
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References
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BAKOS, L. Human-machine communication and crisis management: an Automotive industry case study. Sciendo, v. 12, n. 1, p. 23-27, 2020.
BANSAL, P.; KIM, A.; WOOD, M. O. Hidden in plain sight: The importance of scale in organizations ‘attention to issues. Academy of Management Review, v. 43, n. 2, p. 217-241, 2018.
BUSTAMANTE, N. D.; ROUHANI, S. A.; KIVLEHAN, S.; CHECKETT, K. A.; ISRAEL, K.; TOUSSAINT, S.; KAYDEN, S. The Haiti Humanitarian Response Course: A Novel Approach to Local Responder Training in International Humanitarian Response. Prehospital and Disaster Medicine, v. 35, n. 2, p. 220-224, 2020.
ÇAKAR, K. Critical success factors for tourist destination governance in times of crisis: a case study of Antalya, Turkey. Journal of Travel and Tourism Marketing, v. 35, n. 6, p. 786-802, 2018.
CARGNEL, M.; BIANCHINI, J.; WELBY, S.; KOENEN, F.; VAN DER STEDE, Y.; DE CLERCQ, K.; SAEGERMAN, C. Improving laboratory diagnostic capacities of emerging diseases using knowledge mapping. Transboundary and Emerging Diseases, v. 68, n. 3, p.1175-1189, 2020.
CHELLAMUTHU, G.; MUTHU, S. Pandemic response protocol of a nonfrontline specialty in a multispecialty tertiary health care centre a pilot model in orthopaedics. International Orthopaedics, v. 4, n. 8, p. 1481-1487, 2020.
CHRISTAA, U. R.; KRISTINAE, V. The effect of product innovation on business performance during COVID 19 pandemic. Uncertain Supply Chain Management, v. 9, p. 151-159, 2021.
CRONIN, P.; RYAN, F.; COUGHLAN, M. Undertaking a literature review: a step-by-step approach. British Journal of Nursing, v.17, n. 1, p. 38-43, 2008.
CUMMINGS, J. N. Work groups, structural diversity, and knowledge sharing in a global organization. Management Science, v. 50, n. 3, p. 352-364, 2004.
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DICKMANN, P.; BIEDENKOPF, N.; KEEPING, S.; EICKMANN, M.; BECKER, S. Risk communication and crisis communication in infectious disease outbreaks in Germany: What is being done, and what needs to be done. Disaster Medicine and Public Health Preparedness, v. 8, n. 3, p. 206-211, 2014.
ERAY, T. E. Storytelling in Crisis Communication. Online Journal of Communication and Media Technologies, v. 8, n. 2, p. 131-144, 2018.
FAHIMNIA, B.; SARKIS, J.; DAVARZANI, H. Green supply chain management: A review and bibliometric analysis. International Journal of Production Economics, Elsevier, v. 162, p. 101-114, 2015.
FOSS, N. J.; PEDERSEN, T. Transferring knowledge in MNCs: The role of sources of subsidiary knowledge and organizational context. Journal of International Management, v. 8, n. 1, p. 49-67, 2002.
GRANT, R. M. Toward a knowledge-based theory of the firm. Strategic Management Journal, v. 17, p. 109-122, 1996.
GRAY, S.; SINGER, A.; SCHMITT-OLABISI, L.; INTRONE, J.; HENDERSON, J. Identifying the Causes, Consequences, and Solutions to the Flint Water Crisis Through Collaborative Modeling. Environmental Justice, v. 10, n. 5, p. 154-161, 2017.
GROTTO, D. O Compartilhamento do Conhecimento nas Organizações. In: ANGELONI, M. T. Organizações do conhecimento: infra-estrutura, pessoas e tecnologia. São Paulo: Saraiva, 2003. p. 185-195.
GRUNNAN, T.; FRIDHEIM, H. Planning and conducting crisis management exercises for decision-making: the do’s and don’ts. EURO Journal on Decision Processes, v. 5, n. 1-4, p. 79-95, 2017.
HABIYAREMYE, A. Co-Operative Learning and Resilience to COVID-19 in a Small-Sized South African Enterprise. Sustainability, v. 13, n. 4, p. 1-17, 2021.
HARDT, H. Who matters for memory: Sources of institutional memory in international organization crisis management. The Review of International Organizations, v. 13, n. 3, p. 457-482, 2017.
HOFFMANN, V. E.; BELUSSI, F.; MARTÍNEZ-FERNÁNDEZ, M. T.; REYES JR, E. United we stand, divided we fall? Clustered firms’ relationships after the 2008 crisis. Entrepreneurship & Regional Development, v. 29, n. 7, p. 735-758, 2017.
HURTADO, C.; MEYER, D.; SNYDER, M.; NUZZO, J. B. Evaluating the frequency of operational research conducted during the 2014–2016 West Africa Ebola epidemic. International Journal of Infectious Diseases, v. 77, p. 29-33, 2018.
LEE, Y.; TAO, W.; LI, J. Y. Q.; SUN, R. Enhancing employees’ knowledge sharing through diversity-oriented leadership and strategic internal communication during the COVID-19 outbreak. Journal of Knowledge Management, v. 25, n. 6, p. 1526-1549, 2020.
MACHADO, H. P. V.; ELIAS, M. L. G. G. R. Gestão do conhecimento: constituição do campo, temas e perspectivas de pesquisas. Transinformação, Campinas, v. 32, 2020.
MAZUZE, J. A.; TURNER, G.; DIABIRA, D.; KONATE, C. Exploring forgotten knowledge to enhance effective knowledge deliver in aid organisations. In: International conference on intellectual capital, knowledge management & organisational learning, 17., 2020. Proceedings [...] 2020. Disponível em: https://pesquisa.bvsalud.org/globalliterature-on-novel-coronavirus-2019-ncov/resource/pt/covidwho-1000941. Acesso em: 17 abr. 2021.
MISCHIATTI, J. A. W.; MOLETA, E. R.; CATAPAN, A. City Manager: uma análise bibliométrica de 1950 a 2016. Revista Paranaense de Desenvolvimento, v. 38, p. 181-193, 2017.
MOHER, D.; LIBERATI, A.; TETZLAFF, J.; ALTMAN, D. G.; PRISMA GROUP. Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement. Physical Therapy, v. 89, n. 9, p. 873-880, 2009.
MONTANI, F.; STAGLIANO, R. Innovation in times of pandemic: The moderating effect of knowledge sharing on the relationship between COVID-19- induced job stress and employee innovation. R&D Management, 2021.
NG, A.; FONG, B.; LO, M. F. Dynamic knowledge management in response to the pandemic outbreak: an interinstitutional risk-based approach to sustainability. Knowledge Management Research & Practice, p. 1-9, 2021.
PAULIN, D.; SUNESON, K. Knowledge transfer, knowledge sharing and knowledge barriers: Three blurry terms in KM. The Electronic Journal of Knowledge Management, v. 10 n.1, p. 81-91, 2012.
PERSSON, A.; STIRNA, J.; AGGESTAM, L. How to disseminate professional knowledge in healthcare: The case of Skaraborg hospital. Journal of Cases on Information Technology , v. 10, n. 4, p. 41-64, 2008.
PERRY, A.; HAMMOND, N. Systematic Reviews: The Experiences of a PhD Student. Psychology Learning and Teaching, v. 2, n. 1, p. 32-35, 2002.
SAKUSIC, A.; MARKOTIC, D. ; DONG, Y.; FESTIC, E.; KRAJINOVIC, V.; TODOROVIC, Z.; SUSTIC, A.; MILIVOJEVIC, N.; JANDRIC, M.; GAVRILOVIC, S.; NIVEN, A. S.; KOVACEVIC, P.; GAJIC, O. Rapid, multimodal, critical care knowledge-sharing platform for COVID-19 pandemic. Basic Medical Science, v. 21, n. 1, p-93-97, 2021.
SUNG, E.; GOEBEL, T. International expansion of retailers: the role of technical expertise, alliances and allocation of resources in economic crises. International Journal of Technology Marketing, v. 13, n. 1, p.1-32, 2019.
TANGARAJA, G.; RASDI, R. M.; SAMAH, B. A.; ISMAIL, M. Knowledge sharing is knowledge transfer: a misconception in the literature. Journal of Knowledge Management, v. 20. n. 4, p. 653-670, 2016.
TAVRA, M.; RACETIN, I.; PEROS, J. The role of crowdsourcing and social media in crisis mapping: a case study of a wildfire reaching Croatian City of Split. Geoenvironmental Disasters, v. 8, p. 1-16, 2021.
TRANFIELD, D.; DENYERD, E.; SMART, P. Towards a methodology for developing evidence-informed management know ledge by means of systematic review. British Journal of Management, v. 14, n. 3, p. 207-222, 2003.
TSENG, M.-L.; BUI, T.-D.; LIM, M. K. Resource utilization model for sustainable solid waste management in Vietnam: A crisis response hierarchical structure. Resources, Conservation and Recycling, v. 171, 2021.
TSOURI, M. Knowledge transfer in time of crisis: evidence from the Trentino region. Industry and Innovation, v. 26, n. 7, p. 1-23, 2019.
URICK, M. Generational Differences and COVID-19: Positive Interactions in Virtual Workplaces. Journal of Intergenerational Relationships, v. 18, n. 4, p. 379-398, 2020.
UTUNEN, H.; CHRISTEN, P.; GAMHEWAGE, G. M.; ZHAO, U.; ATTIAS, M. Knowledge transfer for Ebola outbreak – production and use of OpenWHO.org online learning resources. In: International conference on wireless and mobile computing, networking and communications , 14., 2018. Proceedings […] 2018. p. 20-27.
WENZEL, M.; STANKE, S.; LIEBERMAN, M. B. Strategic responses to crisis. Strategic Management Journal, v. 42, n. 2, p. V7- V18, 2020.
WOLOR, C. W.; AMINAH, H.; MARTONO, S. The Effectiveness of Virtual Work to Keep Achieving Optimal Performance Amid the Covid-19 Virus Outbreak. International Journal of Criminology and Sociology, v. 9, n. 1, p. 310-314, 2020.
ZHANG, Z.; GONZALEZ, M. C.; MORSE, S. S.; VENKATASUBRAMANIAN, V. Knowledge Management Framework for Emerging Infectious Diseases Preparedness and Response: Design and Development of Public Health Document Ontology. JMIR Research Protocols, v. 6. n. 10, 2017.
ALI, A. A.; PARIS, L.; GUNASEKARAN, A. Key factors influencing knowledge sharing practices and its relationship with organizational performance within the oil and gas industry. Journal of Knowledge Management, v. 23, n. 9, p. 1806- 1837, 2019.
ALONAZI, W. B. Building learning organizational culture during COVID-19 outbreak: a national study. BMC Health Services Research, v. 21, 2021.
ALVARENGA NETO, R. C. D. Gestão do conhecimento em organizações: proposta de mapeamento conceitual integrativo. São Paulo: Saraiva, 2008.
ASRAR-UL-HAQ, M.; ANWAR, S. A systematic review of knowledge management and knowledge sharing: Trends, issues, and challenges. Cogent Business & Management, v. 3, n. 1, p. 1-17, 2016.
BAKOS, L. Human-machine communication and crisis management: an Automotive industry case study. Sciendo, v. 12, n. 1, p. 23-27, 2020.
BANSAL, P.; KIM, A.; WOOD, M. O. Hidden in plain sight: The importance of scale in organizations ‘attention to issues. Academy of Management Review, v. 43, n. 2, p. 217-241, 2018.
BUSTAMANTE, N. D.; ROUHANI, S. A.; KIVLEHAN, S.; CHECKETT, K. A.; ISRAEL, K.; TOUSSAINT, S.; KAYDEN, S. The Haiti Humanitarian Response Course: A Novel Approach to Local Responder Training in International Humanitarian Response. Prehospital and Disaster Medicine, v. 35, n. 2, p. 220-224, 2020.
ÇAKAR, K. Critical success factors for tourist destination governance in times of crisis: a case study of Antalya, Turkey. Journal of Travel and Tourism Marketing, v. 35, n. 6, p. 786-802, 2018.
CARGNEL, M.; BIANCHINI, J.; WELBY, S.; KOENEN, F.; VAN DER STEDE, Y.; DE CLERCQ, K.; SAEGERMAN, C. Improving laboratory diagnostic capacities of emerging diseases using knowledge mapping. Transboundary and Emerging Diseases, v. 68, n. 3, p.1175-1189, 2020.
CHELLAMUTHU, G.; MUTHU, S. Pandemic response protocol of a nonfrontline specialty in a multispecialty tertiary health care centre a pilot model in orthopaedics. International Orthopaedics, v. 4, n. 8, p. 1481-1487, 2020.
CHRISTAA, U. R.; KRISTINAE, V. The effect of product innovation on business performance during COVID 19 pandemic. Uncertain Supply Chain Management, v. 9, p. 151-159, 2021.
CRONIN, P.; RYAN, F.; COUGHLAN, M. Undertaking a literature review: a step-by-step approach. British Journal of Nursing, v.17, n. 1, p. 38-43, 2008.
CUMMINGS, J. N. Work groups, structural diversity, and knowledge sharing in a global organization. Management Science, v. 50, n. 3, p. 352-364, 2004.
DAVENPORT, T. H., PRUSAK, L. Conhecimento empresarial. Rio de Janeiro: Campus, 1998.
DIAS, S. E. F.; SADAO, I. E.; VILAS, E. P. B. Effectuation theoretical debate: systematic review and research agenda. Innovation & Management Review, v. 17, n. 1, p. 41-57, 2019.
DICKMANN, P.; BIEDENKOPF, N.; KEEPING, S.; EICKMANN, M.; BECKER, S. Risk communication and crisis communication in infectious disease outbreaks in Germany: What is being done, and what needs to be done. Disaster Medicine and Public Health Preparedness, v. 8, n. 3, p. 206-211, 2014.
ERAY, T. E. Storytelling in Crisis Communication. Online Journal of Communication and Media Technologies, v. 8, n. 2, p. 131-144, 2018.
FAHIMNIA, B.; SARKIS, J.; DAVARZANI, H. Green supply chain management: A review and bibliometric analysis. International Journal of Production Economics, Elsevier, v. 162, p. 101-114, 2015.
FOSS, N. J.; PEDERSEN, T. Transferring knowledge in MNCs: The role of sources of subsidiary knowledge and organizational context. Journal of International Management, v. 8, n. 1, p. 49-67, 2002.
GRANT, R. M. Toward a knowledge-based theory of the firm. Strategic Management Journal, v. 17, p. 109-122, 1996.
GRAY, S.; SINGER, A.; SCHMITT-OLABISI, L.; INTRONE, J.; HENDERSON, J. Identifying the Causes, Consequences, and Solutions to the Flint Water Crisis Through Collaborative Modeling. Environmental Justice, v. 10, n. 5, p. 154-161, 2017.
GROTTO, D. O Compartilhamento do Conhecimento nas Organizações. In: ANGELONI, M. T. Organizações do conhecimento: infra-estrutura, pessoas e tecnologia. São Paulo: Saraiva, 2003. p. 185-195.
GRUNNAN, T.; FRIDHEIM, H. Planning and conducting crisis management exercises for decision-making: the do’s and don’ts. EURO Journal on Decision Processes, v. 5, n. 1-4, p. 79-95, 2017.
HABIYAREMYE, A. Co-Operative Learning and Resilience to COVID-19 in a Small-Sized South African Enterprise. Sustainability, v. 13, n. 4, p. 1-17, 2021.
HARDT, H. Who matters for memory: Sources of institutional memory in international organization crisis management. The Review of International Organizations, v. 13, n. 3, p. 457-482, 2017.
HOFFMANN, V. E.; BELUSSI, F.; MARTÍNEZ-FERNÁNDEZ, M. T.; REYES JR, E. United we stand, divided we fall? Clustered firms’ relationships after the 2008 crisis. Entrepreneurship & Regional Development, v. 29, n. 7, p. 735-758, 2017.
HURTADO, C.; MEYER, D.; SNYDER, M.; NUZZO, J. B. Evaluating the frequency of operational research conducted during the 2014–2016 West Africa Ebola epidemic. International Journal of Infectious Diseases, v. 77, p. 29-33, 2018.
LEE, Y.; TAO, W.; LI, J. Y. Q.; SUN, R. Enhancing employees’ knowledge sharing through diversity-oriented leadership and strategic internal communication during the COVID-19 outbreak. Journal of Knowledge Management, v. 25, n. 6, p. 1526-1549, 2020.
MACHADO, H. P. V.; ELIAS, M. L. G. G. R. Gestão do conhecimento: constituição do campo, temas e perspectivas de pesquisas. Transinformação, Campinas, v. 32, 2020.
MAZUZE, J. A.; TURNER, G.; DIABIRA, D.; KONATE, C. Exploring forgotten knowledge to enhance effective knowledge deliver in aid organisations. In: International conference on intellectual capital, knowledge management & organisational learning, 17., 2020. Proceedings [...] 2020. Disponível em: https://pesquisa.bvsalud.org/globalliterature-on-novel-coronavirus-2019-ncov/resource/pt/covidwho-1000941. Acesso em: 17 abr. 2021.
MISCHIATTI, J. A. W.; MOLETA, E. R.; CATAPAN, A. City Manager: uma análise bibliométrica de 1950 a 2016. Revista Paranaense de Desenvolvimento, v. 38, p. 181-193, 2017.
MOHER, D.; LIBERATI, A.; TETZLAFF, J.; ALTMAN, D. G.; PRISMA GROUP. Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement. Physical Therapy, v. 89, n. 9, p. 873-880, 2009.
MONTANI, F.; STAGLIANO, R. Innovation in times of pandemic: The moderating effect of knowledge sharing on the relationship between COVID-19- induced job stress and employee innovation. R&D Management, 2021.
NG, A.; FONG, B.; LO, M. F. Dynamic knowledge management in response to the pandemic outbreak: an interinstitutional risk-based approach to sustainability. Knowledge Management Research & Practice, p. 1-9, 2021.
PAULIN, D.; SUNESON, K. Knowledge transfer, knowledge sharing and knowledge barriers: Three blurry terms in KM. The Electronic Journal of Knowledge Management, v. 10 n.1, p. 81-91, 2012.
PERSSON, A.; STIRNA, J.; AGGESTAM, L. How to disseminate professional knowledge in healthcare: The case of Skaraborg hospital. Journal of Cases on Information Technology , v. 10, n. 4, p. 41-64, 2008.
PERRY, A.; HAMMOND, N. Systematic Reviews: The Experiences of a PhD Student. Psychology Learning and Teaching, v. 2, n. 1, p. 32-35, 2002.
SAKUSIC, A.; MARKOTIC, D. ; DONG, Y.; FESTIC, E.; KRAJINOVIC, V.; TODOROVIC, Z.; SUSTIC, A.; MILIVOJEVIC, N.; JANDRIC, M.; GAVRILOVIC, S.; NIVEN, A. S.; KOVACEVIC, P.; GAJIC, O. Rapid, multimodal, critical care knowledge-sharing platform for COVID-19 pandemic. Basic Medical Science, v. 21, n. 1, p-93-97, 2021.
SUNG, E.; GOEBEL, T. International expansion of retailers: the role of technical expertise, alliances and allocation of resources in economic crises. International Journal of Technology Marketing, v. 13, n. 1, p.1-32, 2019.
TANGARAJA, G.; RASDI, R. M.; SAMAH, B. A.; ISMAIL, M. Knowledge sharing is knowledge transfer: a misconception in the literature. Journal of Knowledge Management, v. 20. n. 4, p. 653-670, 2016.
TAVRA, M.; RACETIN, I.; PEROS, J. The role of crowdsourcing and social media in crisis mapping: a case study of a wildfire reaching Croatian City of Split. Geoenvironmental Disasters, v. 8, p. 1-16, 2021.
TRANFIELD, D.; DENYERD, E.; SMART, P. Towards a methodology for developing evidence-informed management know ledge by means of systematic review. British Journal of Management, v. 14, n. 3, p. 207-222, 2003.
TSENG, M.-L.; BUI, T.-D.; LIM, M. K. Resource utilization model for sustainable solid waste management in Vietnam: A crisis response hierarchical structure. Resources, Conservation and Recycling, v. 171, 2021.
TSOURI, M. Knowledge transfer in time of crisis: evidence from the Trentino region. Industry and Innovation, v. 26, n. 7, p. 1-23, 2019.
URICK, M. Generational Differences and COVID-19: Positive Interactions in Virtual Workplaces. Journal of Intergenerational Relationships, v. 18, n. 4, p. 379-398, 2020.
UTUNEN, H.; CHRISTEN, P.; GAMHEWAGE, G. M.; ZHAO, U.; ATTIAS, M. Knowledge transfer for Ebola outbreak – production and use of OpenWHO.org online learning resources. In: International conference on wireless and mobile computing, networking and communications , 14., 2018. Proceedings […] 2018. p. 20-27.
WENZEL, M.; STANKE, S.; LIEBERMAN, M. B. Strategic responses to crisis. Strategic Management Journal, v. 42, n. 2, p. V7- V18, 2020.
WOLOR, C. W.; AMINAH, H.; MARTONO, S. The Effectiveness of Virtual Work to Keep Achieving Optimal Performance Amid the Covid-19 Virus Outbreak. International Journal of Criminology and Sociology, v. 9, n. 1, p. 310-314, 2020.
ZHANG, Z.; GONZALEZ, M. C.; MORSE, S. S.; VENKATASUBRAMANIAN, V. Knowledge Management Framework for Emerging Infectious Diseases Preparedness and Response: Design and Development of Public Health Document Ontology. JMIR Research Protocols, v. 6. n. 10, 2017.
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Published
2021-12-31
How to Cite
Mischiatti, J. A. W., Silva, H. de F. N., & Carvalho, M. G. R. (2021). Knowledge sharing in crisis situations: a systematic literature review. Informação & Informação, 26(4), 595–619. https://doi.org/10.5433/1981-8920.2021v26n4p595
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