Knowledge creation and knowledge transfer: an perspective under the KIBS vision for evaluating the innovative capacity
DOI:
https://doi.org/10.5433/1981-8920.2019v24n1p300Keywords:
KIBS, Knowledge Creation, Knowledge Transfer, InnovationAbstract
Introduction: The knowledge creation and knowledge transfer constitute the field of interdisciplinary nature whose scientific configuration has been consolidating in the international scope from its relation with the Knowledge Intensive Business Services – KIBS. Objective: Explain how the elements of a conceptual model based on KIBS (Knowledge Intensive Business Services) can be applied in an integrated way to assess the innovative capacity of firms in the service sector. Metodology: The building of the model is based on a bibliometric analysis of the central theme KIBS, in the databases Scopus and ISI Web of Knowledge (Web of Science). Results: In this study, it can be seen that during the seventeen years of research, the authors did not investigate the relationship between KIBS and the evaluation of the innovative capacity of firms in the service sector. Conclusion: The greater concentration of the analyzed papers investigates the attributes and roles of KIBS for innovation. It's an opportunity to assess the innovative capacity of KIBS in the service sector.Downloads
Download data is not yet available.
References
AGARWAL, S.; ERRAMILLI, M. K.; DEV, C. S. Market orientation and performance in service firms: role of innovation. Journal of Services Marketing, v. 17, n. 1, p. 68-82, 2003.
AMESSE, F.; COHENDET, P. Technology transfer revisited from the perspective of the knowledge-based economy. Research Policy, v. 30, n. 9, p. 1459-1478, 2001.
ANDRÉ, I.; FEIO, P. A.; FERRÃO, J. Portugal: Knowledge-intensive services and modernization. In: WOOD, P. (Ed.). Consultancy and Innovation: the business service revolution in Europe. London: Routledge, 2002. p. 283-315.
ARGOTE, L.; INGRAM, P. Knowledge Transfer: A Basis for Competitive Advantage in Firms. Organizational Behavior and Human Decision Processes, v. 82, n. 1, p. 150-169, 2000.
AUN, M. P.; CARVALHO, A. M. A.; KROEFF, R. L. Arranjos produtivos locais e sustentabilidade: políticas públicas promotoras de desenvolvimento regional e da inclusão social. Revista Alcance, v. 12, n. 3, p. 317-334, 2005.
BANKS, M. G. An extension of the Hirsch index: Indexing scientific topics and compounds. Scientometrics, v. 69, n. 1, p. 161-168, 2006.
BARTOL, K.; SRIVASTAVA, A. Encouraging knowledge sharing: the role of organizational reward systems. Journal of Leadership & Organizational Studies, v. 9, n. 1, p. 64-76, 2002.
BETTENCOURT, L. A.; OSTROM, A. L.; BROWN, S. W.; ROUNDTREE, R. I. Client co-production in knowledge intensive business services. California Management Review, v. 44, n. 4, p. 100-128, 2002.
BODEN, M.; MILES, I. Services and Knowledge-Based Economy. London: Continuum, 2000.
BRAX, S. A manufacturer becoming service provider – challenges and a paradox. Managing Service Quality, v. 15, n. 2, p. 142-155, 2005.
BROWN, J. S. The Social Life of Information. Cambridge, MA: Harvard Business Review Press, 2000.
CAMACHO, J. A.; RODRIGUEZ, M. Are KIBS more than intermediate inputs? An examination into their R&D diffuser role in Europe. International Journal of Services Technology and Management, v. 10, n. 2-4, p. 254-272, 2008.
CASSIOLATO, J. E.; LASTRES, H. Globalização e inovação localizada: experiências de sistemas locais no Mercosul. Brasília: IBICT, 1999.
CASTELLS, M. The Information Age: Economy, society and culture (The power of identity). Cambridge: Blackwell, 1997. v. 2.
CENTER FOR RESEARCH ON INNOVATION AND COMPETITION (CRIC). Defining the role of knowledge-intensive business services in the economy. Manchester: 2004. Available in: http://www.les1.man.ac.uk/cric/projects/project-6.htm. Access in: 20 nov. 2018.
CHEN, S.; ZHANG, Y. Service Culture and its Impact on Service Innovation: Based on the Model of Service Value Chain. In: PROCEEDINGS OF THE 2009 INTERNATIONAL CONFERENCE ON MANAGEMENT AND SERVICE SCIENCE (MASS 2009), Wuhan University, China. 2009. Available in: http://ieeexplore.ieee.org/abstract/document/5304776/?reload=true. Access in: 20 nov. 2018.
CHESBROUGH, H. W. Open services innovation: Rethinking your business to grow and compete in a new era. San Francisco: Jossey-Bass, 2011.
CHESBROUGH, H. W.; SPOHRER, J. A research manifesto for services science. Communications of the ACM, v. 49, n. 7, p. 35-40, 2006.
COHEN, W.; LEVINTHAL, D. A. Absorptive capacity: A new perspective on learning and innovation. Administrative Science Quarterly, v. 35, n. 1, p. 128-152, 1990.
CONCEIÇÃO, O. A. C. Além da transação: uma comparação do pensamento dos institucionalistas com os evolucionários e pós-keynesianos. Economia, v. 7, n. 3, p. 621-642, 2007.
COOKE, P.; LEYDESDORFF, L. Regional development in the knowledgebased economy: the construction of advantage. Journal of Technology Transfer, v. 31, n. 1, p. 5-15, 2006.
DAMANPOUR, F. Organizational innovation: a meta-analysis of effects of determinants and moderators. Academy of Management Journal, v. 34, n. 3, p. 555-590, 1991.
DAMANPOUR, F.; EVAN, W. M. Organizational innovation and performance: the problem of “organizational lag”. Administrative Science Quarterly, v. 29, n. 3, p. 392-409, 1984.
DAMSGAARD, J.; SCHEEPERS, R. Harnessing intranet technology for organisational knowledge creation. Australian Journal of Information Systems, v. 9, n. 1, p. 4-15, 2001. (Special Edition on Knowledge Management).
DAVENPORT, T. H.; PRUSAK, L. Conhecimento empresarial: como as organizações gerenciam o seu capital intelectual. Tradução de L. Peres. 3. ed. Rio de Janeiro: Campus, 2001.
DEN HERTOG, P. Knowledge intensive business services as co-producers of innovation. International Journal of Innovation Management, v. 4, n. 4, p. 491-452, 2000.
DEN HERTOG, P. Co-producers of innovation: the role of knowledge-intensive business services in innovation. In: GADREY, J.; GALLOUJ, F. (Ed.) Productivity, innovation and knowledge in services: New economic and socio-economic approaches. Cheltenham: Edward Elgar, 2002. p. 223-255.
DEN HERTOG, P.; BILDERBEEK, R. Conceptualizing (service) Innovation and the Knowledge Flow between KIBS and their Clients. SI4S Topical paper, 11. Oslo: STEP Group, 1998.
DOLOREUX, D.; LAPERRIÈRE, A. Internationalisation and innovation in the knowledge-intensive business services. Berlin: Springer-Verlag, 2013.
DOSI, G.; FREEMAN, C.; NELSON, R.; SILVERBERG, G.; SOETE, L. (Ed.) Technical Change and Economic Theory. London: Pinter Publishers, 1988.
DREJER, I. Identifying innovation in surveys of services: a Schumpeterian perspective. Research Policy, v. 33, n. 3, p. 551-562, 2004.
DRUCKER, P. F. Managing in a time of great change. New York: Truman Talley Books, 1995.
DRUCKER, P. F. Management challenges for the 21st century. New York: Harper Collins, 1999.
ENZ, C. A. Strategies for the Implementation of Service Innovations. Cornell Hospitality Quarterly, v. 53, n. 3, p. 187-195, 2012.
ETZKOWITZ, H. Innovation in innovation: the triple helix of university-industrygovernment relations. Social Science Information, v. 42, n. 3, p. 293-337, 2003.
FREEL, M. Patterns of technological innovation in knowledge-intensive business services. Industry and Innovation, v. 13, n. 3, p. 335-358, 2006.
FREEMAN, C. Introduction. In: DOSI, G.; FREEMAN, C.; NELSON, R.; SILVERBERG, G.; SOETE, L. (Ed.). Technical Change and Economic Theory. London: Frances Pinter, 1988.
GALLOUJ, F.; WEINSTEIN, O. Innovation in Services. Research Policy, v. 26, n. 4-5, p. 537-556, 1997.
GERAGHTY, K.; DESOUZA, K. C. Optimizing knowledge networks. Industrial Management, v. 47, n. 6, p. 25-30. 2005.
GEREFFI, G. International trade and industrial upgrading in the apparel commodity chain. Journal of International Economics, v. 48, n. 1, p. 37-70, 1999.
GRANT, R. Toward a knowledge-based theory of the firm. Strategic Management Journal, v. 17, p. 109-122, 1996.
GRIFFIN, A. PDMA research on new product development practices: updating trends and benchmarking best practices. Journal of Product Innovation Management, v. 16, n. 4, p. 429-458, 1997.
HANSEN, M. The search-transfer problem: The role of weak ties in sharing knowledge across organization subunits. Administrative Science Quarterly, v. 44, n. 1, p. 82-111, 1999.
HENDRIKS, P. Why share knowledge? The influence of ICT on the motivation for knowledge sharing. Knowledge and process management, v. 6, n. 2, p. 91-100, 1999.
HIPP, C. The role of knowledge-intensive business services in the new mode of knowledge production. AI & Society, v. 13, n. 1, p. 88-106, 1999.
HIPP, C. Innovationsprozesse im Dientleistungssektor. Eine theoretisch und empirisch basiert Innovationstypologie. Heidelberg: Physica, 2000.
HIRSCH, J. E. An index to quantify an individual’s scientific research output. Proceedings of the National Academy of Sciences of the USA, v. 102, n. 46, p. 16569-16573, 2005.
HOFFMAN, S. Revisiting Marshall's law: Why does labor’s share interact with the elasticity of substitution to decrease the elasticity of labor demand? Journal of Economic Education, v. 40, n. 2, p. 437-445, 2009.
HOLSAPPLE, C.; JOSHI, K. D. Description and analysis of existing knowledge management frameworks. In: PROCEEDINGS OF THE 32ND ANNUAL HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES, (HICSS-32), Maui, HI, 1999.
HOWELLS, J. Research and Technology Outsourcing and Systems of Innovation. In: METCALFE, J. S.; MILES, I. (Ed.), Innovation Systems in the Service Economy. London: Kluwer, 2000. p. 271-295.
HSIEH, Jung-Kuei; CHIU, Hung-Chang; WEI, Chih-Ping; YEN, H. R.; CHENG, Yu-Chun. A practical perspective on the classification of service innovations. Journal of Services Marketing, v. 27, n. 5, p. 371-384, 2013.
IFM; IBM. Succeeding through service innovation: A service perspective for Education, Research, Business and Government. Cambridge: University of Cambridge Institute for Manufacturing. 2008.
JACOB, F.; ULAGA, W. The transition from product to service in business markets: an agenda for academic inquiry. Industrial Marketing Management, v. 37, n. 3, p. 247-253, 2008.
KERKA, F.; KRIEGSMANN, B.; SCHWERING, M. G. Evaluating innovation ideas: a comprehensive approach to new product development. International Journal for Technology Intelligence and Planning, v. 5, n. 2, p. 118-136, 2009.
KIMBERLY, J. R.; EVANISKO, M. J. Organizational innovation: the influence of individual organizational and contextual factors on hospital adoption of technological and administrative innovations. Academy of Management Journal, v. 24, n. 4, p. 689-713, 1981.
KNIGHT, K. E. A descriptive model of intra-firm innovation process. The Journal of Business, v. 40, n. 4, p. 478-496, 1967.
KROGH, G. V.; ICHIJO, K.; NONAKA, I. Facilitando a criação de conhecimento – reinventando a empresa com o poder da inovação contínua. Tradução de A. C. C. Serra. Rio de Janeiro: Campus, 2001.
LAKOMSKI, G. Moving knowledge: the problem of transfer and how to reframe it. In: PROCEEDINGS OF THE THIRD EUROPEAN CONFERENCE ON ORGANIZATIONAL KNOWLEDGE, LEARNING AND CAPABILITIES. Barcelona: 2003. p. 12-13.
MARR, B. Perspectives on Intellectual Capital. Burlington: Elsevier, 2005.
MARTINEZ-FERNANDEZ, M. C.; MILES, I. Inside the software firm: coproduction of knowledge and KISA in the innovation process. International Journal of Services Technology and Management, v. 7, n. 2, p. 115-125, 2006.
MATTHYSSENS, P.; VANDENBEMPT, K.; BERGHMAN, L. Value innovation in business markets: breaking the industry recipe. Industrial Marketing Management, v. 35, n. 6, p. 751-761, 2006.
MERRILEES, B.; RUNDLE-THIELE, S.; LYE, A. Marketing capabilities: antecedents and implications for B2B SME performance. Industrial Marketing Management, v. 40, n. 3, p. 368-375, 2011.
MILES, I. Knowledge intensive business services: Prospects and policies. Foresight, v. 7, n. 6, p. 39-63, 2005.
MILES, I. Knowledge intensive services and innovation. In: BRYSON, J.; DANIELS, P. W. (Ed.). The Handbook of Service Industries. Cheltenham: Edward Elgar, 2007. p. 277-294.
MILES, I. Knowledge services. In: HEARN, G.; ROONEY, D. (Ed.), Knowledge policy: challenges for the 21st century. Cheltenham: Edward Elgar, 2008. p. 11-27.
MILES, I.; KASTRINOS, N.; FLANAGAN, K.; BILDERBEEK, R.; DEN HERTOG, P. Knowledge-intensive business services: users, carriers and sources of innovation. European Innovation Monitoring System (EIMS) Reports. 1995. Available in: https://www.escholar.manchester.ac.uk/api/datastream?publicationPid=uk-acman-scw:75252&datastreamId=FULL-TEXT.PDF. Access in: 20 nov. 2018.
MULLER, E.; ZENKER, A. Business services as actors of knowledge transformation: The role of KIBS in regional and national innovation systems. Research Policy, v. 30, n. 9, p. 1501-1516, 2001.
NÄHLINDER, J. Innovation in knowledge intensive business services: state of the art and conceptualizations. Working paper, Linköping University, 2002.
NARANJO-VALENCIA, J.; JIMENEZ-JIMENEZ, D.; SANZ-VALLE, R. Innovation or imitation? The role of organizational culture. Management Decision, v. 49, n. 1, p. 55-72, 2011.
NEU, W. A.; BROWN, S. W. Manufacturers forming successful complex business services: designing an organization to fit the market. International Journal of Service Industry Management, v. 19, n. 2, p. 232-251, 2008.
NONAKA, I.; TAKEUCHI, H. The knowledge-creating company. Oxford: Oxford University Press, 1995.
NONAKA, I.; TOYAMA, R. A. A firm as a dialectical being: towards a dynamic theory of a firm. Industrial and Corporate Change, v. 11, n. 5, p. 995-1009, 2002.
OLIVA, R.; KALLENBERG, R. Managing the transition from products to services. International Journal of Service Industry Management, v. 14, n. 2, p. 160-172, 2003.
PATON, R. A.; MCLAUGHLIN, S. Service innovation: knowledge transfer and the supply chain. European Management Journal, v. 26, n. 2, p. 77-83, 2008.
POLANYI, M. The tacit dimension. Chicago: University of Chicago Press, 1996.
RICKARDS, T. Stimulating Innovation – A systems approach. London: Pinter, 1985.
ROGERS, E. Diffusion of innovations. New York: Free Press, 2003.
SABBAG, P. Y. Espirais do Conhecimento. São Paulo: Saraiva, 2007.
SANTIAGO JR, J. R. S. Gestão do conhecimento: a chave para o sucesso empresarial. São Paulo: Novatec, 2004.
SANTOS, R. N. M. Métodos e ferramentas para a gestão de inteligência e do conhecimento. Perspectivas em Ciência da Informação, v. 5, n. 2, p. 205-215, 2007.
SBICCA, A.; PELAEZ, V. Sistemas de Inovação. In: PELAEZ, V.; SZMRECSÁNYI, T. (Orgs.). Economia da Inovação Tecnológica. São Paulo: Hucitec, 2006. p. 415-448.
SHEEHAN, J. Understanding service sector innovation. Communications of the ACM, v. 49, n. 7, p. 42-47, 2006.
SIMMIE, J.; STRAMBACH, S. The contribution of KIBS to innovation in cities: And evolutionary and institutional perspective. Journal of Knowledge Management, v. 10, n. 5, p. 26-40, 2006.
SVEIBY, K. E. The new organizational wealth: managing and measuring knowledge-based assets. San Francisco: Berrett-Koehler, 1997.
SZULANSKI, G. The process of knowledge transfer: a diachronic analysis of stickiness. Organizational Behavior and Human Decision Processes, v. 82, n. 1, p. 9-27, 2000.
TETHER, B. S. Do services innovate (differently)? Insights from the European innobarometer survey. Industry & Innovation, v. 12, n. 2, p. 153-184, 2005.
TETHER, B. S.; METCALFE, J. S. Services and systems of innovation. In: MALERBA, F. (Ed.). Sectoral systems of innovation. Cambridge: Cambridge University Press, 2004.
TIDD, J.; BESSANT, J.; PAVITT, K. Gestão da Inovação. 3. ed. Porto Alegre: Bookman, 2008.
TOMLINSON, C. Invitations to learn. Educational Leadership, v. 60, n. 1, p. 6-11, 2002.
TOMLINSON, M. Information and technology flows from the service sector: a UK-Japan comparison. In: BODEN, M.; MILES, I. (Orgs.). Services and the Knowledge-Based Economy. London: Continuum, 2000. p. 209-221.
VARGO, S. L.; LUSCH, R. F. Evolving to a New Dominant Logic for Marketing. Journal of Marketing, v. 68, n. 1, p. 1-17, 2004.
WAHREN, H. K. Erfolgsfaktor Innovation. Berlin: Springer-Verlag, 2004.
WELLMAN, J. L. Organizational Learning: How Companies and Institutions Manage and Apply Knowledge. New York: Palgrave Macmillan, 2009.
WENHONG, Y.; MIN, Y. The policy to promote the innovative development of knowledge intensive business services. International Journal of Business & Management, v. 5, n. 11, p. 190-194, 2010.
WINDRUM, P.; TOMLINSON, M. Knowledge-intensive services and international competitiveness: a four country comparison. Technology Analysis & Strategic Management, v. 11, n. 3, p. 391-408, 1999.
WOOD, P. Knowledge-intensive services and urban innovativeness. Urban Studies, v. 39, n. 5-6, p. 993-1002, 2002.
YANG, J.; YU, L.; LEE, C. C. The hidden value of knowledge in new products. Asia Pacific Journal of Management, v. 19, n. 4, p. 573-587, 2002.
ZALTMAN, G.; DUNCAN, R.; HOLBEK, J. Innovations and Organizations. New York: Wiley, 1973.
ZORTEA-JOHNSTON, E.; DARROCH, J.; MATEAR, S. Business orientations and innovation in small and medium sized enterprises. International Entrepreneurship and Management Journal, v. 8, n. 2, p. 145-164, 2011.
AMESSE, F.; COHENDET, P. Technology transfer revisited from the perspective of the knowledge-based economy. Research Policy, v. 30, n. 9, p. 1459-1478, 2001.
ANDRÉ, I.; FEIO, P. A.; FERRÃO, J. Portugal: Knowledge-intensive services and modernization. In: WOOD, P. (Ed.). Consultancy and Innovation: the business service revolution in Europe. London: Routledge, 2002. p. 283-315.
ARGOTE, L.; INGRAM, P. Knowledge Transfer: A Basis for Competitive Advantage in Firms. Organizational Behavior and Human Decision Processes, v. 82, n. 1, p. 150-169, 2000.
AUN, M. P.; CARVALHO, A. M. A.; KROEFF, R. L. Arranjos produtivos locais e sustentabilidade: políticas públicas promotoras de desenvolvimento regional e da inclusão social. Revista Alcance, v. 12, n. 3, p. 317-334, 2005.
BANKS, M. G. An extension of the Hirsch index: Indexing scientific topics and compounds. Scientometrics, v. 69, n. 1, p. 161-168, 2006.
BARTOL, K.; SRIVASTAVA, A. Encouraging knowledge sharing: the role of organizational reward systems. Journal of Leadership & Organizational Studies, v. 9, n. 1, p. 64-76, 2002.
BETTENCOURT, L. A.; OSTROM, A. L.; BROWN, S. W.; ROUNDTREE, R. I. Client co-production in knowledge intensive business services. California Management Review, v. 44, n. 4, p. 100-128, 2002.
BODEN, M.; MILES, I. Services and Knowledge-Based Economy. London: Continuum, 2000.
BRAX, S. A manufacturer becoming service provider – challenges and a paradox. Managing Service Quality, v. 15, n. 2, p. 142-155, 2005.
BROWN, J. S. The Social Life of Information. Cambridge, MA: Harvard Business Review Press, 2000.
CAMACHO, J. A.; RODRIGUEZ, M. Are KIBS more than intermediate inputs? An examination into their R&D diffuser role in Europe. International Journal of Services Technology and Management, v. 10, n. 2-4, p. 254-272, 2008.
CASSIOLATO, J. E.; LASTRES, H. Globalização e inovação localizada: experiências de sistemas locais no Mercosul. Brasília: IBICT, 1999.
CASTELLS, M. The Information Age: Economy, society and culture (The power of identity). Cambridge: Blackwell, 1997. v. 2.
CENTER FOR RESEARCH ON INNOVATION AND COMPETITION (CRIC). Defining the role of knowledge-intensive business services in the economy. Manchester: 2004. Available in: http://www.les1.man.ac.uk/cric/projects/project-6.htm. Access in: 20 nov. 2018.
CHEN, S.; ZHANG, Y. Service Culture and its Impact on Service Innovation: Based on the Model of Service Value Chain. In: PROCEEDINGS OF THE 2009 INTERNATIONAL CONFERENCE ON MANAGEMENT AND SERVICE SCIENCE (MASS 2009), Wuhan University, China. 2009. Available in: http://ieeexplore.ieee.org/abstract/document/5304776/?reload=true. Access in: 20 nov. 2018.
CHESBROUGH, H. W. Open services innovation: Rethinking your business to grow and compete in a new era. San Francisco: Jossey-Bass, 2011.
CHESBROUGH, H. W.; SPOHRER, J. A research manifesto for services science. Communications of the ACM, v. 49, n. 7, p. 35-40, 2006.
COHEN, W.; LEVINTHAL, D. A. Absorptive capacity: A new perspective on learning and innovation. Administrative Science Quarterly, v. 35, n. 1, p. 128-152, 1990.
CONCEIÇÃO, O. A. C. Além da transação: uma comparação do pensamento dos institucionalistas com os evolucionários e pós-keynesianos. Economia, v. 7, n. 3, p. 621-642, 2007.
COOKE, P.; LEYDESDORFF, L. Regional development in the knowledgebased economy: the construction of advantage. Journal of Technology Transfer, v. 31, n. 1, p. 5-15, 2006.
DAMANPOUR, F. Organizational innovation: a meta-analysis of effects of determinants and moderators. Academy of Management Journal, v. 34, n. 3, p. 555-590, 1991.
DAMANPOUR, F.; EVAN, W. M. Organizational innovation and performance: the problem of “organizational lag”. Administrative Science Quarterly, v. 29, n. 3, p. 392-409, 1984.
DAMSGAARD, J.; SCHEEPERS, R. Harnessing intranet technology for organisational knowledge creation. Australian Journal of Information Systems, v. 9, n. 1, p. 4-15, 2001. (Special Edition on Knowledge Management).
DAVENPORT, T. H.; PRUSAK, L. Conhecimento empresarial: como as organizações gerenciam o seu capital intelectual. Tradução de L. Peres. 3. ed. Rio de Janeiro: Campus, 2001.
DEN HERTOG, P. Knowledge intensive business services as co-producers of innovation. International Journal of Innovation Management, v. 4, n. 4, p. 491-452, 2000.
DEN HERTOG, P. Co-producers of innovation: the role of knowledge-intensive business services in innovation. In: GADREY, J.; GALLOUJ, F. (Ed.) Productivity, innovation and knowledge in services: New economic and socio-economic approaches. Cheltenham: Edward Elgar, 2002. p. 223-255.
DEN HERTOG, P.; BILDERBEEK, R. Conceptualizing (service) Innovation and the Knowledge Flow between KIBS and their Clients. SI4S Topical paper, 11. Oslo: STEP Group, 1998.
DOLOREUX, D.; LAPERRIÈRE, A. Internationalisation and innovation in the knowledge-intensive business services. Berlin: Springer-Verlag, 2013.
DOSI, G.; FREEMAN, C.; NELSON, R.; SILVERBERG, G.; SOETE, L. (Ed.) Technical Change and Economic Theory. London: Pinter Publishers, 1988.
DREJER, I. Identifying innovation in surveys of services: a Schumpeterian perspective. Research Policy, v. 33, n. 3, p. 551-562, 2004.
DRUCKER, P. F. Managing in a time of great change. New York: Truman Talley Books, 1995.
DRUCKER, P. F. Management challenges for the 21st century. New York: Harper Collins, 1999.
ENZ, C. A. Strategies for the Implementation of Service Innovations. Cornell Hospitality Quarterly, v. 53, n. 3, p. 187-195, 2012.
ETZKOWITZ, H. Innovation in innovation: the triple helix of university-industrygovernment relations. Social Science Information, v. 42, n. 3, p. 293-337, 2003.
FREEL, M. Patterns of technological innovation in knowledge-intensive business services. Industry and Innovation, v. 13, n. 3, p. 335-358, 2006.
FREEMAN, C. Introduction. In: DOSI, G.; FREEMAN, C.; NELSON, R.; SILVERBERG, G.; SOETE, L. (Ed.). Technical Change and Economic Theory. London: Frances Pinter, 1988.
GALLOUJ, F.; WEINSTEIN, O. Innovation in Services. Research Policy, v. 26, n. 4-5, p. 537-556, 1997.
GERAGHTY, K.; DESOUZA, K. C. Optimizing knowledge networks. Industrial Management, v. 47, n. 6, p. 25-30. 2005.
GEREFFI, G. International trade and industrial upgrading in the apparel commodity chain. Journal of International Economics, v. 48, n. 1, p. 37-70, 1999.
GRANT, R. Toward a knowledge-based theory of the firm. Strategic Management Journal, v. 17, p. 109-122, 1996.
GRIFFIN, A. PDMA research on new product development practices: updating trends and benchmarking best practices. Journal of Product Innovation Management, v. 16, n. 4, p. 429-458, 1997.
HANSEN, M. The search-transfer problem: The role of weak ties in sharing knowledge across organization subunits. Administrative Science Quarterly, v. 44, n. 1, p. 82-111, 1999.
HENDRIKS, P. Why share knowledge? The influence of ICT on the motivation for knowledge sharing. Knowledge and process management, v. 6, n. 2, p. 91-100, 1999.
HIPP, C. The role of knowledge-intensive business services in the new mode of knowledge production. AI & Society, v. 13, n. 1, p. 88-106, 1999.
HIPP, C. Innovationsprozesse im Dientleistungssektor. Eine theoretisch und empirisch basiert Innovationstypologie. Heidelberg: Physica, 2000.
HIRSCH, J. E. An index to quantify an individual’s scientific research output. Proceedings of the National Academy of Sciences of the USA, v. 102, n. 46, p. 16569-16573, 2005.
HOFFMAN, S. Revisiting Marshall's law: Why does labor’s share interact with the elasticity of substitution to decrease the elasticity of labor demand? Journal of Economic Education, v. 40, n. 2, p. 437-445, 2009.
HOLSAPPLE, C.; JOSHI, K. D. Description and analysis of existing knowledge management frameworks. In: PROCEEDINGS OF THE 32ND ANNUAL HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES, (HICSS-32), Maui, HI, 1999.
HOWELLS, J. Research and Technology Outsourcing and Systems of Innovation. In: METCALFE, J. S.; MILES, I. (Ed.), Innovation Systems in the Service Economy. London: Kluwer, 2000. p. 271-295.
HSIEH, Jung-Kuei; CHIU, Hung-Chang; WEI, Chih-Ping; YEN, H. R.; CHENG, Yu-Chun. A practical perspective on the classification of service innovations. Journal of Services Marketing, v. 27, n. 5, p. 371-384, 2013.
IFM; IBM. Succeeding through service innovation: A service perspective for Education, Research, Business and Government. Cambridge: University of Cambridge Institute for Manufacturing. 2008.
JACOB, F.; ULAGA, W. The transition from product to service in business markets: an agenda for academic inquiry. Industrial Marketing Management, v. 37, n. 3, p. 247-253, 2008.
KERKA, F.; KRIEGSMANN, B.; SCHWERING, M. G. Evaluating innovation ideas: a comprehensive approach to new product development. International Journal for Technology Intelligence and Planning, v. 5, n. 2, p. 118-136, 2009.
KIMBERLY, J. R.; EVANISKO, M. J. Organizational innovation: the influence of individual organizational and contextual factors on hospital adoption of technological and administrative innovations. Academy of Management Journal, v. 24, n. 4, p. 689-713, 1981.
KNIGHT, K. E. A descriptive model of intra-firm innovation process. The Journal of Business, v. 40, n. 4, p. 478-496, 1967.
KROGH, G. V.; ICHIJO, K.; NONAKA, I. Facilitando a criação de conhecimento – reinventando a empresa com o poder da inovação contínua. Tradução de A. C. C. Serra. Rio de Janeiro: Campus, 2001.
LAKOMSKI, G. Moving knowledge: the problem of transfer and how to reframe it. In: PROCEEDINGS OF THE THIRD EUROPEAN CONFERENCE ON ORGANIZATIONAL KNOWLEDGE, LEARNING AND CAPABILITIES. Barcelona: 2003. p. 12-13.
MARR, B. Perspectives on Intellectual Capital. Burlington: Elsevier, 2005.
MARTINEZ-FERNANDEZ, M. C.; MILES, I. Inside the software firm: coproduction of knowledge and KISA in the innovation process. International Journal of Services Technology and Management, v. 7, n. 2, p. 115-125, 2006.
MATTHYSSENS, P.; VANDENBEMPT, K.; BERGHMAN, L. Value innovation in business markets: breaking the industry recipe. Industrial Marketing Management, v. 35, n. 6, p. 751-761, 2006.
MERRILEES, B.; RUNDLE-THIELE, S.; LYE, A. Marketing capabilities: antecedents and implications for B2B SME performance. Industrial Marketing Management, v. 40, n. 3, p. 368-375, 2011.
MILES, I. Knowledge intensive business services: Prospects and policies. Foresight, v. 7, n. 6, p. 39-63, 2005.
MILES, I. Knowledge intensive services and innovation. In: BRYSON, J.; DANIELS, P. W. (Ed.). The Handbook of Service Industries. Cheltenham: Edward Elgar, 2007. p. 277-294.
MILES, I. Knowledge services. In: HEARN, G.; ROONEY, D. (Ed.), Knowledge policy: challenges for the 21st century. Cheltenham: Edward Elgar, 2008. p. 11-27.
MILES, I.; KASTRINOS, N.; FLANAGAN, K.; BILDERBEEK, R.; DEN HERTOG, P. Knowledge-intensive business services: users, carriers and sources of innovation. European Innovation Monitoring System (EIMS) Reports. 1995. Available in: https://www.escholar.manchester.ac.uk/api/datastream?publicationPid=uk-acman-scw:75252&datastreamId=FULL-TEXT.PDF. Access in: 20 nov. 2018.
MULLER, E.; ZENKER, A. Business services as actors of knowledge transformation: The role of KIBS in regional and national innovation systems. Research Policy, v. 30, n. 9, p. 1501-1516, 2001.
NÄHLINDER, J. Innovation in knowledge intensive business services: state of the art and conceptualizations. Working paper, Linköping University, 2002.
NARANJO-VALENCIA, J.; JIMENEZ-JIMENEZ, D.; SANZ-VALLE, R. Innovation or imitation? The role of organizational culture. Management Decision, v. 49, n. 1, p. 55-72, 2011.
NEU, W. A.; BROWN, S. W. Manufacturers forming successful complex business services: designing an organization to fit the market. International Journal of Service Industry Management, v. 19, n. 2, p. 232-251, 2008.
NONAKA, I.; TAKEUCHI, H. The knowledge-creating company. Oxford: Oxford University Press, 1995.
NONAKA, I.; TOYAMA, R. A. A firm as a dialectical being: towards a dynamic theory of a firm. Industrial and Corporate Change, v. 11, n. 5, p. 995-1009, 2002.
OLIVA, R.; KALLENBERG, R. Managing the transition from products to services. International Journal of Service Industry Management, v. 14, n. 2, p. 160-172, 2003.
PATON, R. A.; MCLAUGHLIN, S. Service innovation: knowledge transfer and the supply chain. European Management Journal, v. 26, n. 2, p. 77-83, 2008.
POLANYI, M. The tacit dimension. Chicago: University of Chicago Press, 1996.
RICKARDS, T. Stimulating Innovation – A systems approach. London: Pinter, 1985.
ROGERS, E. Diffusion of innovations. New York: Free Press, 2003.
SABBAG, P. Y. Espirais do Conhecimento. São Paulo: Saraiva, 2007.
SANTIAGO JR, J. R. S. Gestão do conhecimento: a chave para o sucesso empresarial. São Paulo: Novatec, 2004.
SANTOS, R. N. M. Métodos e ferramentas para a gestão de inteligência e do conhecimento. Perspectivas em Ciência da Informação, v. 5, n. 2, p. 205-215, 2007.
SBICCA, A.; PELAEZ, V. Sistemas de Inovação. In: PELAEZ, V.; SZMRECSÁNYI, T. (Orgs.). Economia da Inovação Tecnológica. São Paulo: Hucitec, 2006. p. 415-448.
SHEEHAN, J. Understanding service sector innovation. Communications of the ACM, v. 49, n. 7, p. 42-47, 2006.
SIMMIE, J.; STRAMBACH, S. The contribution of KIBS to innovation in cities: And evolutionary and institutional perspective. Journal of Knowledge Management, v. 10, n. 5, p. 26-40, 2006.
SVEIBY, K. E. The new organizational wealth: managing and measuring knowledge-based assets. San Francisco: Berrett-Koehler, 1997.
SZULANSKI, G. The process of knowledge transfer: a diachronic analysis of stickiness. Organizational Behavior and Human Decision Processes, v. 82, n. 1, p. 9-27, 2000.
TETHER, B. S. Do services innovate (differently)? Insights from the European innobarometer survey. Industry & Innovation, v. 12, n. 2, p. 153-184, 2005.
TETHER, B. S.; METCALFE, J. S. Services and systems of innovation. In: MALERBA, F. (Ed.). Sectoral systems of innovation. Cambridge: Cambridge University Press, 2004.
TIDD, J.; BESSANT, J.; PAVITT, K. Gestão da Inovação. 3. ed. Porto Alegre: Bookman, 2008.
TOMLINSON, C. Invitations to learn. Educational Leadership, v. 60, n. 1, p. 6-11, 2002.
TOMLINSON, M. Information and technology flows from the service sector: a UK-Japan comparison. In: BODEN, M.; MILES, I. (Orgs.). Services and the Knowledge-Based Economy. London: Continuum, 2000. p. 209-221.
VARGO, S. L.; LUSCH, R. F. Evolving to a New Dominant Logic for Marketing. Journal of Marketing, v. 68, n. 1, p. 1-17, 2004.
WAHREN, H. K. Erfolgsfaktor Innovation. Berlin: Springer-Verlag, 2004.
WELLMAN, J. L. Organizational Learning: How Companies and Institutions Manage and Apply Knowledge. New York: Palgrave Macmillan, 2009.
WENHONG, Y.; MIN, Y. The policy to promote the innovative development of knowledge intensive business services. International Journal of Business & Management, v. 5, n. 11, p. 190-194, 2010.
WINDRUM, P.; TOMLINSON, M. Knowledge-intensive services and international competitiveness: a four country comparison. Technology Analysis & Strategic Management, v. 11, n. 3, p. 391-408, 1999.
WOOD, P. Knowledge-intensive services and urban innovativeness. Urban Studies, v. 39, n. 5-6, p. 993-1002, 2002.
YANG, J.; YU, L.; LEE, C. C. The hidden value of knowledge in new products. Asia Pacific Journal of Management, v. 19, n. 4, p. 573-587, 2002.
ZALTMAN, G.; DUNCAN, R.; HOLBEK, J. Innovations and Organizations. New York: Wiley, 1973.
ZORTEA-JOHNSTON, E.; DARROCH, J.; MATEAR, S. Business orientations and innovation in small and medium sized enterprises. International Entrepreneurship and Management Journal, v. 8, n. 2, p. 145-164, 2011.
Downloads
Published
2019-03-06
How to Cite
J-Figueiredo, R., Vieira Neto, J., Ferreira, J. J., Quelhas, O. L. G., & Lima, G. B. A. (2019). Knowledge creation and knowledge transfer: an perspective under the KIBS vision for evaluating the innovative capacity. Informação & Informação, 24(1), 300–325. https://doi.org/10.5433/1981-8920.2019v24n1p300
Issue
Section
Artigos
License
A revista se reserva o direito de efetuar, nos originais, alterações de ordem normativa, ortográfica e gramatical, com vistas a manter o padrão culto da língua e a credibilidade do veículo. Respeitará, no entanto, o estilo de escrever dos autores. Alterações, correções ou sugestões de ordem conceitual serão encaminhadas aos autores, quando necessário.
O conteúdo dos textos e a citação e uso de imagens submetidas são de inteira responsabilidade dos autores.
Em todas as citações posteriores, deverá ser consignada a fonte original de publicação, no caso a Informação & Informação.
