Design thinking as an innovation strategy in libraries

Abstract

Introduction: The need to innovate and characterize what is new, makes innovation a permanently term on the agenda of a growing number of organizations in various segments. Libraries as organizations need to innovate it is an emerging.
Objective: To use the techniques and processes of design thinking as an instrument of innovation in the University Library of UDESC.
Methodology: This is a qualitative research, developed through an action research. Data were collected through interviews. Once the data collection carried out the steps of the DT from the application of the focus group technique.
Results: The process of DT allowed to develop an incremental innovation to the Library. For innovation to happen it is essential that the actors involved in the process are freed paradigms and preconceived ideas. The use of focus group techniques, combined with the insight cards and affinity diagram were fundamental to the steps of the DT could have been carried out successfully.
Conclusions: The prototype of innovation in Library of UDESC suggested a significant improvement to the use of its structure and available resources. The DT proved to be simple and effective to systematize innovation in libraries.