Credit recovery of legal persons: a proposal of reformulation for its most efficient ways
DOI:
https://doi.org/10.5433/2178-8189.2017v21n3p125Keywords:
Recuperação de Crédito. Pessoas Jurídicas. Reformulação. Meios. Eficazes.Abstract
This research analyzes means of available credit recovery in Brazil, investigates which types are more efficient and more advantageous for companies and proposes a reformulation of conduct adopted by legal persons in order to take back the amount unpaid by their customers. In this context, this study explores the various ways of credit recovery and understands that negotiation and mediation are more efficient and more advantageous for legal persons to receive their amount due. Furthermore, this paper proposes a reformulation of firms’ actions when in negotiation and mediation, and adapts the skills taught by renowned negotiators, e.g. William Ury, Roger Fisher, Bruce Patton, Daniel Shapiro and Stuart Diamond. As for the methodology, this research primarily utilized the descriptive and analytical method, with literature review.