Zaninelli, Thais. “Success Factors of Service Innovation: A Qualitative Study of the Development of Complex Service in the Collaborative Context”. Semina: Ciências Sociais e Humanas 32, no. 2 (December 13, 2012): 97–106. Accessed November 21, 2024. https://ojs.uel.br/revistas/uel/index.php/seminasoc/article/view/12510.